Colloquium IS – Oktay Turetken: The Understandability of Business Process Models: The Effect of Modularity Representation …

Speaker: Oktay Turetken

Title: The Understandability of Business Process Models: The Effect of Modularity Representation, Presentation Medium, and BP Modelling Competencies

Abstract: Many factors influence the creation of understandable business process models for an appropriate audience. Understandability of process models becomes critical particularly when a process is complex and its model is large in structure. Using modularization to represent such models hierarchically (e.g. using sub-processes) is considered to contribute to the understandability of these models. To investigate this assumption, we conducted two experiments that involved 2 large-scale real-life business process models that were modeled using BPMN. Each process was modelled in 3 modularity forms: fully-flattened, flattened where activities are clustered using BPMN groups, and modularized using separately viewed BPMN sub-processes. The main objective is to investigate if and how different forms of modularity representation in BPMN collaboration diagrams influence the understandability of process models. In addition to the modularity representation, we also looked into other factors that potentially influence model comprehension. These include the presentation medium (paper vs. computer), and personal factors, such as model reader’s level of BPM experience and competency. The first experiment involved 60 business practitioners from a large organization, while 140 graduate students participated in the second experiment. The results of the experiments indicate that process models in the form of BPMN collaboration diagrams are best understood by people with relatively high BPM competencies, and when represented in ‘flattened’ forms (with or without the use of groups) and in ‘paper’ format.

–> Presentation is available at “here“!

BPM cluster meeting (13 Jan): Presentation by Vasilios Andrikopoulos

Dear All,

We are pleased to invite you to our next BPM Cluster Meeting that will take place on Friday, Jan.13, 2017 — 12:30 – 13:30 (Paviljoen K16 )
Our speaker is Vasilios Andrikopoulos.
Please find below the information about his talk.
Speaker: Vasilios Andrikopoulos

Title: Large scale dynamic and collaborative systems: Present and future

Abstract: The maturation of service choreographies empowers the creation and operation of large scale and complex distributed software systems with collaborative and adaptive characteristics. Such systems appear in different areas of interest, e.g. pervasive systems and scientific workflows. The easy availability of resources on demand through cloud computing allow for scaling the infrastructure required for their instrumentation. At the same time, however, a number of challenges arise related to the cloudification of the necessary middleware and the related trade-offs between cost and performance of such systems. In this talk we discuss our effort towards addressing these challenges, as well as present a vision for a next generation of widely distributed, large scale systems which combine different computing paradigms.
Vasilios Andrikopoulos is assistant professor at the University of Groningen, where he is a member of the Software Engineering and Architecture group in the Johann Bernoulli Institute for Mathematics and Computer Science. His research is in the area of software architectures for service-oriented, cloud-based, and hybrid systems and infrastructures, as well as software engineering with an emphasis on evolution and adaptation. He received his PhD from Tilburg University, the Netherlands. He has experience in teaching database systems, software modeling and programming, business process management and integration, and service engineering. He has participated in a number of EU projects, including the Network of Excellence S-Cube.

BPM cluster meeting (09 Dec): Presentation by Paul Grefen

Dear All,
We are pleased to invite you to our next BPM Cluster Meeting that will take place on Friday, Dec.09, 2016 — 12:30 – 13:30 (Paviljoen K16 )

Our speaker is Paul Grefen. Please find below the information about his talk.
This was a keynote presentation at EDOC 2016 in Vienna.


Speaker: Paul Grefen

Title: Enterprise Computing and Networked Business Paradigms

Abstract: In recent years, we have seen the emergence of new business paradigms that highlight the importance of business network thinking. These business paradigms stress the idea that business thinking should not be based primarily on an intra-organizational focus, but rather on the relationships with business organizations, such as collaborators or customers. For example, the service-dominant paradigm is centered at networked co-creation of value for customers through services. The recent outcome economy paradigm revolves around facilitating measurable business results for customers. Combining these paradigms with the concept ofagile business leads to dynamic business networks as a first order citizen in business engineering. These developments have a strong impact on the domain of enterprise computing: on the one hand, it requires an outside-in engineering to complement the traditional inside-out approach; on the other hand, it requires a decoupling of strategic resource-based design from tactic value-based design. In this presentation, networked business paradigms are illustrated and their impact on enterprise computing is explored.


Guest Speaker in the BPM Cluster (11 Nov): Dr. Bill Curtis

We are pleased to invite you to our next BPM Cluster Meeting that will take place on Friday, Nov.11, 2016 — 12:30 – 13:30. 
Our guest speaker is Dr. Bill Curtis –  an eminent software and organizational scientist.
Please find below the details about Dr. Curtis and his talk.

DateFriday, November 11th, 12.30 – 13.30
Location:  Auditorium 2 ( Eindhoven University of Technology, Building: Auditorium, Room: 1.02, 5612 Eindhoven.

SpeakerDr. Bill Curtis
TitleBusiness Process Maturity, Improvement, and Technology
Implementers of business process re-engineering, process improvement, and process technology too often make incorrect assumptions about their organizations.  First, they assume the organization has a business process.  Second, they assume there is one such process, rather than many.  When viewed from a process maturity perspective both of these assumptions are frequently wrong.  To avoid pitfalls that have caused as many as 70% of re-engineering and improvement programs to underperform, process re-engineering, improvement, and technology must be matched to the process maturity of the organization.  The Business Process Maturity Model (BPMM), an international standard of the Object Management Group (OMG), will be described from an organizational development and improvement perspective.  The characteristics of each maturity level explain many of the lessons that process improvement programs such as Six Sigma have had to learn to be successful, as well as why many implementations of process re-engineering and technology did not achieve their promised benefits.  These observations will illustrate with industrial examples, and will suggest one path for integrating IT with organizational science.

bill curtisDr. Bill Curtis is best known for leading the development of the Capability Maturity Model (CMM) and People CMM while directing the Software Process Program in the Software Engineering Institute at Carnegie Mellon University. CMM has become the global standard for evaluating the capability of organizations developing software. He later led the development of the Business Process Maturity Model (BPMM), now an OMG standard. Dr. Bill Curtis is currently SVP and Chief Scientist with CAST, which markets software analysis and measurement technology, where he heads CAST Research Labs.  He is also the Executive Director of the Consortium for IT Software Quality, a special interest group associated with the Object Management Group (OMG) chartered to produce international standards for measuring the size and quality of software from source code analysis. He has worked at GE Space Division, ITT, MCC, and co-founded a CMM-consultancy, TeraQuest, which was sold to Borland in 2005.  He taught behavioral statistics and conducted research on organizational leadership and sports psychology while in the Organizational Research Unit at the University of Washington.  He has published 4 books, over 150 papers, and is a Fellow of the Institute of Electrical and Electronics Engineers (IEEE) for his contributions to software process improvement and measurement.



New Employee Juntao Gao

JuntaoI am a visiting scholar in the Information Systems group at Eindhoven University of Technology and an associate professor of School of Computer and Information Technology, Northeast Petroleum University, Heilongjiang Province, China.

I graduated from Beihang University in 2009 with Doctor of Science Degree. I have been working in Northeast Petroleum University for 6 years. I have done more than 11 projects of Business Process Modeling, Data Integration and Quality Management.
My current research and work focuses on (1) Business Process Intelligence (2)Business Process Management (3)Big Data.





New Employee Sander Peters

Foto SPFAs a not so new employee to the group (I did a lot of student-assistantships and my master thesis research within the group), but still a new employee I would like to introduce myself.  I received my Bachelor’s degree and both my Master’s degrees whilst studying at the Eindhoven University of Technology: In 2013 I completed my Bachelor in Industrial Engineering, whereas I recently completed my Masters in Operations, Management & Logistics and Business Information Systems in September of 2016. My main interests are in the area of business process analysis and optimization, especially the combination of logistical processes and the use of data to improve the efficiency of these processes.

I will participate within the Information Systems department as PhD student on the DATAS project, which is aimed to improve processes in the logistical sector by using (real-time) data and statistics combined with improved models for scheduling and planning. I look forward to the coming years and hope to further develop my skills and engage in interesting collaborations!


BPM Cluster meeting – Presentation by Rob Kusters: Risks and problems on the intersection of Agile and traditional development methods in hybrid organizations

Speaker: Rob Kusters

Title: Risks and problems on the intersection of Agile and traditional development methods in hybrid organizations

Abstract: This research aims to identify the risks and problems experienced in the alignment and collaboration between Agile and traditional development methods within hybrid organizations. A literature search was executed looking at evidence from combinations of Agile, traditional development methods and hybrid organizations. The analysis focuses on risks, problems and challenges to scope the research area. Classification workshops were used to group the results from literature into a coherent whole. The result was tested in a single embedded case study.

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New employee: Konstantinos Traganos (Kostas)

Traganos_PhotoI obtained my Diploma in Electrical and Computer Engineering in 2007 (5-years degree) from National Technical University of Athens (NTUA), Greece, with a specialization in Communications.
After my studies I fulfilled my military service and then I worked for 3.5 years as a software developer in a private company operating in tourism industry, based in Athens, Greece.

In September 2014 I completed my MSc degree in Business Information Systems, at Eindhoven University of Technology (TU/e), The Netherlands, with a specialization in Business Process Management (BPM). My master project was about the Design of a Standard Architecture for Service Management based on the BASE/X framework, which is a business engineering framework for service-dominant business. The project was carried out at DLL, a global provider of leasing and finance solutions where we also implemented a prototype in a BPM tool (from Pega, a leader in BPM market) to act as a proof of concepts of the BASE/X framework regarding the agility of organizations to offer new service compositions to the market.
During my post-graduate studies, I also worked for a short period as a student assistant, tutoring Bachelor level students for a Design-based learning project.

Upon completion of my master studies, I worked as a Research Assistant in the Information Systems (IS) research group of the Industrial Engineering and Innovation Sciences (IE&IS) Department of TU/e. I was involved in the “ITS (Intelligent Transport Systems) Reference Architecture NL” project, establishing a ground for mobility standard in The Netherlands, taking existing heterogenous architectures into account. A business framework that would show the benefits (and costs) for deployment of mobility systems and the connection to the architecture framework were also objectives of that project. Furthermore, I worked on “PPA (Praktijkproef Amsterdam) Zuidoost” (a large-scale trial designed to reduce traffic jams in the Amsterdam region) project in order to define a business framework to guide the identification of stakeholders, costs and benefits for deployment of ITS applications.

In May 2015 I moved to Luxembourg to work as a software engineeer in TiVo (formerly Rovi Corporation), a global leader in digital entertainment discovery.

Since October 2016, I returned to IS group to work as a Business Information Systems Engineer for Advanced Manufacturing Process Management. My role is part of a larger team of HORSE project, a prestigious and innovative European R&D project in the area of smart factories. The project focuses on the application in manufacturing of business process management concepts, theories and technologies.



New employee: Rick Gilsing

RickI was born in Roermond, a relatively small though cosy city in the south of the Netherlands, and grew up in Horn, a small village nearby. I received both my Bachelor’s and Master’s degree whilst studying in Eindhoven at the Technical University: I completed my Bachelor in Industrial Engineering in 2013, whereas I recently have completed my Master in Innovation Management in May of 2016. My main interests are related to business processes, models and strategy and decision making, whereas I’m also interested in how innovations can change and improve these elements. Not surprisingly, both degrees have already presented me with a good basis on these elements, allowing me to continue to explore these interests.

I will participate within the Information Systems department as part of a PhD project, which will be aimed at developing a method or tool to determine the feasibility of business models for companies which operate in a service-based environment. I hope to present a valuable contribution during my time as a PhD student, but also to learn more and further develop myself during this project, as well as to engage in new collaborations and cooperations!

PhD defense Rob Vanwersch

Front page cover PhD thesis Rob VanwerschOn Monday 30 May 2016 4PM, Rob Vanwersch will defend his PhD thesis entitled “Rethinking care processes: Does anybody have an idea?” in Auditorium 4 at Eindhoven University of Technology.

Promoters: Paul Grefen and Hajo Reijers

Co-promoter: Irene Vanderfeesten

The summary of his PhD thesis, the propositions accompanying the dissertation, and the acknowledgements can be downloaded below:

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