Colloquium IS Claudia Chituc:

Speaker:
Claudia Chituc

Title:
The business value of big data: opportunities and challenges

Abstract:
Information and communication technologies are used to store and analyze increasing amounts of digital data.  Although numerous advantages are associated with big data, research on the business value of big data is scarce. This presentation will report on some projects undertook towards identifying opportunities for obtaining business value out of big data.  Two models will be discussed, which provide support (e.g., to decision makers/ stakeholders) in understanding how to derive value from big data.

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Colloquium IS Shaya Pourmirza: Correlation Mining: Mining Process Orchestrations without Case Identifiers

Speaker:
Shaya Pourmirza, Remco Dijkman, Paul Grefen

Title:
Correlation Mining: Mining Process Orchestrations without Case Identifiers

Abstract:
Process discovery algorithms aim to capture process orchestration models from event logs. These algorithms have been designed for logs in which events that belong to the same case are related to each other – and to that case – by means of a unique case identifier. However, in service oriented systems these case identifiers are usually not stored beyond request-response pairs, which makes it hard to relate events that belong to the same case. This is known as the correlation challenge. This paper addresses the correlation challenge by introducing a new process discovery algorithm, called the correlation miner, that facilitates process discovery when events are not associated with a case identifier. Experiments performed on both synthetic and real-world event logs show the applicability of the correlation miner.

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Colloquium IS Mohammad Rasouli

Speaker:
Mohammad Rasouli

Title:
Information quality in dynamic networked business process management

Abstract:

The competition in globalized markets forces organizations to provide mass-customized integrated solutions for customers. Mass-customization of integrated solutions by business network requires adaptive interactions between parties to address emerging requirements of customers. These adaptive interactions need to be enabled by dynamic networked business processes (DNBP) that are supported by high quality information. However, the dynamic collaboration between parties can result in information quality (IQ) issues such as information syntactic and semantic misalignment,information leakage, and unclear information ownership. To counter negative consequences of poor IQ on the performance, the orchestrator of business network needs to clearly recognize these IQ issues. In this paper, we develop and evaluate a framework to address potential IQ issues related to DNBP. The development of the framework is based on a three step methodology that includes the characterization of dynamism of networked business processes, the characterization of IQ dimensions, and the exploration of IQ issues. To evaluate the practical significance of the explored IQ issues, we conduct a case study in a service ecosystem that is formed by a car leasing organization to provide integrated mobility solutions for customers.

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Colloquium IS Uzay Kaymak: A Discussion on Process Mining in Healthcare

Speaker:
Uzay Kaymak

Title:
A Discussion on Process Mining in Healthcare

Abstract:
In recent years, process mining has been studied for a number of applications in the healthcare domain. With the increasing need to bring healthcare processes better under control, such applications have significant potential to increase the share of process-oriented care delivery. Despite the potential, the usability of the method has been limited, mainly due to the overly complex models, which have been obtained in the healthcare settings. The complexity of these models is often attributed to the complexity of the health care domain. In this presentation, we will discuss whether this is sufficient explanation and argue that many process mining methods fail to identify good process models, even for well-defined clinical environments. We identify a number of reasons for this shortcoming and discuss a few challenges for future research in process mining in healthcare.

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Colloquium IS Lonneke Vermeulen: Developments of Tracebook

Speaker:
Lonneke Vermeulen

Title:
Developments of Tracebook

Abstract:
Atul Gawandas’ Checklist Manifesto made the medical world realize the high potential of clinical safety checklists in reducing medical errors and improving patient safety. As the current computerized checklist support systems were too static, the Brainbridge II program (a collaboration between the Eindhoven University of Technology, Zhejiang University, Philips Research and Catharina Hospital Eindhoven) developed a system that can individualize checklists based on information from the patient’s medical record while also considering the context of the clinical workflows. In this presentation I will elaborate the developments within and around this system over the past year.

After a short introduction of the Tracebook system, I will discuss four dynamic checklists we developed in the system. During the second part of the presentation, I will discuss the first results we made within the DARTS-CSI project towards forward compliance analysis and safety managing deviations from pathways in the system.

 

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Colloquium IE&IS/IS Feb 6, 2015

Speaker:
Ayça Tarhan

Event Details

Title:
The Immaturity of Business Process Maturity Research

Abstract:
Business processes are basic enablers in sustaining an organization’s existence in delivering high-quality products and services. Business process maturity models (BPMMs) can act as an instrument to assess and continually improve business processes. A maturity model incorporates a conceptualization of discrete maturity levels and corresponding best practices for a set of processes in a specific domain. In the last decade, researchers and practitioners have proposed several BPMMs with varied focus and depth. Yet, a recent systematic review of the literature indicated that the use of maturity models has not gained widespread acceptance in the Business Process Management field. Underlying challenges include the scarcity of empirical works confirming the validity and usefulness of the models, limited extent of prescriptive properties of the models impeding their application, and the lack of a clear distinction between the maturity model and the assessment model. This talk, therefore, aims to overview the state of research regarding BPMMs and their effect on business performance, to summarize our ongoing work in the healthcare domain, and to propose an agenda for the future research on this topic.

Colloquium IE&IS/IS – W&I/IS Dec 5, 2014

Speaker:
Hajo Reijers

Event Details

Title:
Process Tales

Abstract:
There are many ways to describe processes, even business processes.

And where there is variety, there is dissent. Adherents to one particular modeling paradigm are not holding back in their scorn on the tastes and preferences of other denominations.

At this point, I do not expect a grand unification of opinions to take place anytime soon (although it’s perfectly clear that Petri nets are everyone’s best choice, of course). Perhaps a more productive view on this matter is to accept the co-existence of various modeling paradigms, while trying to understand how they can be used in harmony, either as alternative or complementary representations.

I will give two illustrations of current research that I am conducting with various colleagues that embraces this position: (1) work on hybrid process models, and (2) text-process model comparisons. Since it is also “Sinterklaasavond”, I will keep it short and sweet.

After this talk a drink will take place in the PVOC.

Colloquium IE&IS/IS Nov 7, 2014

Speaker:
Shaya Pourmirza (Remco Dijkman) GET

Event Details

Title:
Switching Parties in a Collaboration at Run-time

Abstract:
During the execution of a service collaboration, a party may
drop out for technical reasons or business reasons. In that
case, that party must be replaced in the collaboration, at
run-time, by a new party. Ideally, the new party can pick up
where the old party left. Currently, algorithms exist that can
help with the selection and adaptation of the new party to
incorporate it in the collaboration. Also, algorithms exist that
can help to pick up a business process where it left off.
However, to the best of our knowledge, no algorithms exist that
can help a new party in a collaboration to pick up where the old
party left off. This paper fills that gap, by providing an
overview of the components and operations that are necessary to
enable a party in a collaboration to be replaced by another
party at run-time. In addition the paper presents a
strategy, and the corresponding algorithms, that realize the
architecture. As a proof-of-concept, a tool was developed that
implements this strategy.

Colloquium IE&IS/IS – W&I/IS Oct 3, 2014 @K.10 4PM (+PVOC afterwards)

Speakers:
Samaneh Bagheri & Mohammad Rasouli (Rob Kusters/Jos Trienekens)

“Ladies first”

Samaneh Bagheri
Title:
Business-IT Alignment in PSS Value Networks: A Capability-based Framework

Abstract:
Product-service system (PSS) or integrated solution is defined as bundles of products and services that meet customer operational needs. Provision of such solutions heavily relies on collaboration among multiple partners include customers within a value network. In this context, advanced information technology (IT) is regarded as a foundation for the operation of PSS value networks. This requires alignment between IT and PSS business strategy. Business‐IT alignment (BIA) refers to the degree to which IT strategy supports a business strategy. BIA in a value network can raise the ability of partners to collaborate more effectively and improve network performance. However, the theory of traditional firm‐level BIA is not tailored to the specific situations of PSS value networks.In this presentation we investigate the applicability of BIA concepts and definitions at a PSS value network level. Alignment in firm-level literature looked at fit between business and IT capabilities. To substantiate this at a PSS value network level, we identified and classified generic value network business capabilities on the one hand and IT capabilities on the other hand. By exploring and discussing the interrelations between the two types of capability, a conceptual framework for understanding BIA in a PSS value network is derived.

Mohammad Rasouli
Title:
Service Orientation in Demand-Supply Chains: Towards an Integrated Framework

Abstract:
Offering customer-centric value through dynamic and networked capabilities is a strategic need in the current business environment. This strategic need can be met by a Service-Oriented Demand-Supply Chain (SODSC) concept. Various direct and indirect notions in different contexts have been developed about SODSC concept.  However, the lack of integration between these notions can easily lead to confusion. This presentation aims to counter this confusion by providing a framework for structuring various related notions. Based on a cybernetic system approach, the service-oriented value, partnership and control aspects of SODSC have been investigated respectively. On the basis of a distinction between demand and supply chain perspectives, two distinct dimensions of service orientation have been explored in each of the aspects. The resulting integrated framework, visualized by three related two-dimensional matrices and illustrated by real cases, offers the possibility to characterize and analyze the various SODSC notions.

After these talks a drink will take place in the PVOC

Colloquium IE&IS/IS Sept 5, 2014

Speaker:
Anna Wilbik

Title:
Decision support via linguistic summaries

Abstract:
The business environment (climate) is constantly changing, and it is becoming more and more complex. Making good decisions may require considerable amounts of relevant data, information, and knowledge. With the advancement in information technology, more and more data are stored and analyzed. The amount of data is beyond human cognitive capabilities and comprehension skills. There is an urgent need to process those data into knowledge. To meet those needs, the fields of data mining and knowledge discovery are developing rapidly. Following this trend, also the methods to summarize the data and to analyze these summaries are getting more and more important.

In this presentation we will present briefly the decision support framework, as well how the linguistic summaries fit there. We will conclude with some examples.