On Tuesday May 28th, Dr. Heiko Ludwig of IBM Almaden Research Lab (San Jose, CA, USA) will visit us. Heiko will give a presentation at 14:00 (in the field of business/IT alignment, business modeling, service management).
Title: Modeling and Measuring the IT Business Relationship
Studying the relationship of IT on a business is not novel. All organizations are interested in learning about the return of an investment decision in IT and many researchers and practitioners – in particular equipment vendors – develop models that provide a return analysis. While these models were often sufficient to address the decision-making needs of an organization, the increasing degree of outsourced services – cloud or on-premise – and the changing competitive landscape for many IT clients requires a more fine-grained understanding about how IT impacts a business and how a business impacts IT. This colloquium will discuss approaches to measure the impact of a change in an IT system on an organization and the impact of business behavior on IT consumption. We will also discuss how insights gained can inform service design decisions.
Heiko Ludwig is a Research Staff Member with IBM’s Almaden Research Center in San Jose, CA and manages the Outcome Based Business Modeling team in the Almaden Services Research department. His current work relates to business impact modeling, business architecture, reasoning on data veracity and machine learning. Prior work addressed issues of service management and service management platforms, including large-scale, loosely coupled, cross-domain distributed systems, including service outsourcing and cloud computing. Specifically, this includes the issues of managing cross-domain processes, service catalogs and service requests as well as managing the variability of process and configurations. Other recent work includes SLA and policy management.
Heiko published about 100 refereed articles, conference papers, and book chapters as well as technical reports. He is a managing editor of the International Journal of Cooperative Information Systems and frequently serves in editorial capacity, as conference organizer, PC member, research program reviewer, on standards bodies and as conference reviewer. Heiko is also the author of numerous patents. Prior to the Almaden Research Center Heiko worked at the TJ Watson Research Center, IBM’s Delivery Centers in Argentina and Brazil, and IBM’s Zurich Research Laboratory. He holds a Master’s (Diplom) degree and a PhD in information systems (Wirtschaftsinformatik) from Otto-Friedrich University Bamberg, Germany.