Supporting knowledge-intensive processes with case management
In recent years, case management has emerged as an approach to support knowledge workers in performing and coordinating business processes. These knowledge-intensive processes are semi-structured and can easily change. Case data and business rules determine the actual flow of work in a knowledge-intensive process. In this talk, I will discuss when to apply case management, how to design knowledge-intensive processes for case management, and how to manage changes in these knowledge-intensive processes.