On Tuesday, October 25th @4PM Auditorium 4, Mohammad Rasouli will defend his Ph.D. thesis entitled “Information governance in service-oriented business networking”
Supervisor(s): prof.dr.ir. P.W.P.J. Grefen en prof.dr. R.J. Kusters
Chair: prof.dr.ir. G.P.J. Verbong
Information Governance in Service-Oriented Business Networking
Competition in current business environments forces organizations to focus on their core competencies and outsource other activities. Organizations focusing on their core competencies collaborate with globally distributed business parties to provide products and services for customers. This highlights the importance of business networking for achieving competitive advantages. In this way, nowadays competition is between business networks (BNs) rather than between single organizations.
On the other hand, customers’ empowerment in globalized markets necessitates service orientation in BNs. Service orientation in BNs points out deep interactions with customers for value co-creation as well as dynamic and agile collaboration with suppliers to deliver mass-customized products and services. In this way, a service-oriented business network (SBN) is described as a collaborative network of independent parties within a market that co-create mass-customized packages of products and services in the form of integrated solutions.
Service orientation in BNs requires sensing of environmental changes (e.g. customer needs) and responding to these needs rapidly through agile orchestration of resources distributed among parties. Orchestration of distributed resources within a BN is realized by networked business processes. Service orientation in BNs highlights information-intensive networked business processes. The information-intensity implies dynamic evolution of networked business processes in order to respond to environmental requirements. The property of information-intensity is further increased by emerging paradigms like big data, cloud computing, and internet of things that enable to generate, store, access, and use globally distributed information. However, this situation results in emerging issues such as unsecured information access and low quality information products. These issues strongly threaten performance of BNs. So, they need to be recognized and countered by information governance (IG) mechanisms in an appropriate way. IG in the context of BNs can be characterized as a holistic approach to enable high quality and secure information exchanges among collaborating parties.
This dissertation concentrates on IG in SBNs. To do so, the dissertation is organized within the three main parts. The first part of the thesis characterizes SBNs within an integrated framework in the form of three-two dimensional matrices. The applicability and usefulness of the developed framework to characterize service orientation in real-life BNs is evaluated by a multiple-case study.
The second part of the dissertation concentrates on the identification of the IG issues resulting from service orientation in BNs. To do so, a systematic literature review is conducted that results in the identification of the 28 IG issues. These issues are categorized within information quality, information security, and metadata domains. The practical relevance of the theoretically identified IG issues is evaluated by a case study.
The third part of the dissertation describes synthesizing an architectural solution to deal with the identified IG issues. The designed architecture specifies components that support governing information assets that are exchanged to manage dynamic networked business processes in SBNs.