Colloquium IS (October 5, 2018) – Advanced dynamic resource allocation in BPM systems

Dear all,

We are pleased to invite you to our next Colloquium IS that will take place on Friday, October 5, 2018, 16:00 – 17:00 (Paviljoen K.16).

Speaker: Irene Vanderfeesten

Title: Advanced dynamic resource allocation in BPM systems

Abstract:

In this presentation I will outline my work in the area of Human Aspects of Business Information Systems Engineering (the focal area of my Associate Professor position), with special attention for the topic of advanced dynamic resource allocation. Business Process Management Systems (BPMSs) automatically execute business processes and coordinate work amongst resources. Humans execute tasks in these processes and interact with the BPMS through a task list. In most systems the mechanism to select and allocate the right resource to execute a task is fairly basic and only takes into account organizational information of a resource such as the position, department, business unit, etc. In this presentation I discuss more advanced ways of allocating resources using detailed information of the resources (such as experience, capabilities, preference, etc.) and cases. With some examples from the administrative domain I illustrate how process performance is improved through this. Currently, in the HORSE project, these mechanism are also extended for the manufacturing domain in which human and robotic resources collaborate on tasks or can be interchangeably allocated to execute a task. I will give you a flavor of these new developments and an outlook into the next steps.

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