BPM cluster meeting (18 Oct): Presentation by Rob Kusters

On Tuesday October 18th, Rob Kusters will give a presentation with the following topic:

Title: Risks and problems on the intersection of Agile and traditional development methods in hybrid organizations
This research aims to identify the risks and problems experienced in the alignment and collaboration between Agile and traditional development methods within hybrid organizations. A literature search was executed looking at evidence from combinations of Agile, traditional development methods and hybrid organizations. The analysis focuses on risks, problems and challenges to scope the research area. Classification workshops were used to group the results from literature into a coherent whole. The result was tested in a single embedded case study.

BPM cluster meeting: two presentations on Business Process Maturity

In the BPM cluster meeting on June 10, we will have two talks on the topic Business Process Maturity:



Title: A Maturity Model for Care Pathways

By: Oktay Turetken


Over the last recent decades, increasing the quality of healthcare services while reducing costs has been among the top concerns in the healthcare landscape. Several healthcare institutions have initiated improvement programs and invested considerably in process orientation and management. Care pathways are receiving increasing attention from clinicians, healthcare managers, and academics, as a way to standardize healthcare processes to improve the safety, quality, and efficiency of healthcare services. Despite considerable literature on the definition of care pathways, to date there is no agreement on their key process characteristics and the way they traverse from an immature to a mature state. Such a model would guide healthcare institutions to assess pathways’ level of maturity and generate a roadmap for improving towards higher levels. In this paper, we propose a maturity model for care pathways that is constructed taking a generic business process maturity model as a basis. The model was refined through a Delphi study with nine domain experts to address healthcare domain specific concerns. To evaluate its validity, we applied it in assessing the maturity of a particular care pathway taking place in 11 healthcare institutions in the Netherlands. The results indicate the usefulness of the proposed model in assessing pathway’s maturity and its potential to provide guidance for its improvement.



Title: The Impact of a BPMS implementation on Business Process Maturity: A Nested Case Study in an International Financial Institution

by: Marijn Koops (Master student supervised by O.Turetken and I.Vanderfeesten)


This thesis work studies the impact of Business Process Management System (BPMS) implementation on the maturity of organisation’s business processes; i.e. organisation’s level of process orientation. We performed a nested case study in a Financial Institution (DLL, De Lage Landen), which is in the process of implementing a BPMS (Pega Systems) in a number of divisions around Europe. Using a questionnaire and semi-structured interviews with company employees, we investigated the impact of implementing a BPMS on the diverse aspects of BP maturity (e.g. culture, governance, leadership, ownership, performance measurement) as quantified by two of the most referenced BP maturity models in the literature. Although the implementation of the BPMS will take another 1.5 years and our initial results are based on a limited set of implemented processes, early findings seem to support a positive relation between the BPMS implementation and an increased level of process orientation, and provide insights into the mechanisms leading to this relation.

BPM cluster meeting: presentation by Mohammad Rasouli

On Friday May 13th, Mohammad will give a presentation with the following topic:

Title: A reference architecture to support information governance in service oriented business networking

Abstract: Following the presentation about information governance issues in service-oriented business networks within the BPM cluster meeting in February, an architectural solution in the form of a reference architecture will be presented. This reference architecture supports high quality information exchanges among collaborating parties in order to support and enable composing and enacting dynamic networked business processes. During the cluster meeting, a discussion will be led on the conceptual integrity of the developed reference architecture. Within this discussion, the suitability of the considered architectural principles and architectural decisions for the development of the reference architecture will be investigated.

BPM cluster meeting : student presentations by Zoë Vangangelt and Ruud Lubbers

In the next BPM cluster meeting on March 11th, two master student presentations are scheduled:

  1. Presentation by IM master student Zoë Vangangelt [12:30 – 13:00]
    • Title: Application and evaluation of the BASE/X framework in the healthcare domain
    • Abstract: This presentation relates to the master thesis research, which addresses the lack of studies on the usability of the BASE/X framework in the healthcare sector. Through a case study at Lunet Zorg, the application of BASE/X is extensively evaluated. Based on this application and evaluation, the research provides recommendations that guide the improvement of the BASE/X framework and enhance success in future applications of BASE/X.
    • Supervisors: Irene Vanderfeesten and Oktay Türetken
  2. Presentation by OML master student Ruud Lubbers [13:00 – 13:30]
    • Title: A selective maintenance model and supporting architecture: An application from the semi-conductor industry
    • AbstractI: n this research project, that has been conducted at ASML, the maintenance strategy is investigated. A selective maintenance model has been developed, that can determine the set of preventive maintenance actions that can be performed during a given timeframe. An analysis has been performed to show the performance of this model, compared to the current strategy, under various parameter settings. An analysis of the current information system architecture was conducted, in order to determine how the selective maintenance model can be implemented. A software tool was developed , following the specifications of the model developed and system architecture specifications.
    • Supervisors: Claudia Chituc and Simme Douwe Flapper

Joint BPM/BPI cluster meeting on June 18: presentation by Remco and Oktay on “the effect of exceptions in business processes”

Agenda BPM Cluster Meeting Thursday June 18, 2015

  1. Announcements and updates on current research activities [12:30 – 12:40]
  2. Brainstorm on how to increase participation in BPM cluster meetings [12:40 – 12:50]
    • Regular meeting day and time (see Doodle poll)
  3. Presentation by Remco Dijkman and Oktay Turetken [12:50 – 13:30]
    • Title: The Effect of Exceptions in Business Processes
    • Abstract: Business process models typically distinguish between the normal flow of work and exceptions to the normal flow. However, business processes often present an idealized view. When looking at the way in which the work is actually performed, unexpected exceptions to the normal flow of work – exceptions that are not modelled in the business process model – also occur. This has an effect on the efficiency of the organization, because information systems are not developed to handle unexpected exceptions. In this talk, we will present the findings of our study on the effect that exceptions have on the operational performance of an organization. We studied the effect by analyzing execution logs of information systems from five organizations, classifying execution paths from those logs as normal or exceptional. Subsequently, we analyzed the differences between normal and exceptional paths. The results show that exceptions are related to worse operational performance in terms of a longer throughput time and that unexpected exceptions lead to a stronger increase in throughput time than expected exceptions. The results also show that there are different types of exceptions, which have different effects on operational performance.

Joint BPI-BPM cluster meeting on January 14

Claudia suddenly had to cancel her BPM cluster presentation that was scheduled for January 22nd. We found an alternative solution in combining the BPI and BPM cluster meetings this month. This joint BPI-BPM cluster meeting will take place on Wednesday January 14 from 12:30 until 13:30 in Pav K16.

The speaker is a BEP-student, supervised by Bilge, who is working on an assignment with ING that is on the border of the BPI and BPM fields (general topic: forecasting performance in business processes based on historic data collected in the data warehouse). Title and abstract of this presentation may follow later.

P.S. Please note that Oktay (as “BPM cluster chair ad interim”) may still decide whether or not to cancel the meeting on the 22nd or have a short meeting.

BPM 2014 conference (7-11 september) in Eindhoven

Due to the continuous uncertainty in Southern Israel and Gaza, it has been decided to relocate BPM’2014 to Eindhoven, the Netherlands. It is a pity that the conference cannot take place in Haifa, but it impossible to host the conference there given the current circumstances. However, the relocation provides the opportunity to attend the premier Business Process Management (BPM) conference at a nearby location 🙂

The international conference on Business Process Management (BPM, http://bpm-conference.org/) is the leading forum for researchers, practitioners, developers and users in the field of BPM, to explore and exchange knowledge on BPM. There are 10 BPM-related workshops, next to the main conference. The acceptance rate is typically around 15% ensuring high-quality work. Moreover, there are special features like tool demo’s, tutorials, keynotes, etc.

The BPM 2014 web site (http://bpm2014.haifa.ac.il/) has been updated to contain information about the new venue, recommended hotels, and travel arrangements. The program will remain as was planned in Haifa. However, logistic details may change a bit and information on social events will be added as soon as possible.

You are cordially invited to attend this conference

BPM cluster meeting June 19: presentation by Konstantinos Traganos

In our next BPM cluster meeting, Konstantinos Traganos (master student BIS, supervised by Paul) will give a presentation about his work.


Many business domains are currently characterized by a move from an asset-orientation to a service-orientation: customers recognize that business value is not in owning assets, but in using the services offered by assets (which they do not need to own). This creates service-dominant business markets requiring high levels of agility.

Providers in these markets find their agility, however, heavily constrained by the business and IT platforms they use to deliver their services. Thus, there is a need for a structured way to business design in a service-dominant context.

De Lage Landen International B.V., operating in the service sector, is heading towards this trend and in order to achieve that transition they helped Eindhoven University of Technology in the development of a framework, called BASE/X, which will support the efforts of dealing with the agility of service-dominant business, dealing with the complexity of solution-oriented business (value-in-use) and dealing with multi-sided business models.

BASE/X is based on a structure of stable and flexible layers composing a pyramid (from top to bottom the layers are: Strategy, Business Model, Service Compositions and Business Services).

During past projects between De Lage Landen and TU/e, most of the concepts of BASE/X have been applied in practice. What is still needed is to put more focus on the Service Composition layer, which is the operationalization of the Business Models layer through composition of Business Services.

The business concepts of each layer require support in the form of business applications which in turn need support by underlying platforms. The current project is focusing on the realization of the support of the Service Composition layer with the help of the Business Process Management discipline. The main goal thus is to design an enterprise standard architecture for De Lage Landen which will be a blueprint for the organization of automated systems and processes that will help in the composition of new services and consequently support the agility and service-dominant businesses.

The scope is a prototype of service management in a Business Process Management Platform that will act as a Proof of Concept (PoC) that the realization of service compositions is feasible.

Keywords: service-dominance, agility, service compositions, standard architecture, business process management.

Business Process Management Cluster

The research of the Business Process Management (BPM) is conducted against the insight that operational performance is most effectively managed in many domains by a focus on cross-functional business processes and the application of information technology.

Mission of the BPM cluster

The mission of the BPM cluster is to be one of the world’s leading research groups that deals with analysis, design, execution, and improvement of operational business processes. Dominant research topics of this group are: process modeling, workflow management, BPR, discrete event simulation, process mining, and reference models.

The Organizational Context of the BPM cluster

The research conducted in the BPM cluster takes place in the following organisational context:

Information Systems Group, School of Industrial Engineering, TU/e
Logistics and Healthcare Foci, BETA Research School

Industrial partners include:

Daimler AG, Germany
Deloitte Consulting, the Netherlands
ING Investment Management, the Netherlands
Pallas Athena, The Netherlands

Academic partners include:

Hogeschool-Universiteit Brussel, Belgium
Humboldt University Zu Berlin, Germany
Korea Advanced Institute of Sciences and Technology, South-Korea
Queensland University of Technology, Australia
Stevens Institute of Technology, USA
University of Innsbruck, Austria
University of Ulm, Germany

Projects within the BPM cluster

Workflow effectiveness

This project aims at determining the effectiveness of workflow technology to streamline the operational performance of organizations in the service industry in terms of process lead time, serice time, and resource utilization. Techniques that are applied in this context are process modeling, discrete event simulation, and process mining. This project is carried together with Deloitte.

Process redesign

We are working together with the Catharina Hospital in Eindhoven to see how the diagnostic and treatment processes for patients with skin cancer can be improved. Various redesign best practices are considered, as well as the application of a workflow management system.

Intelligent redesign tools

This projects is funded by the Dutch Technology Foundation (STW) to develop IT tools that assist industrial process designers in delivering superior designs of their business processes. Focal areas are the use of the Product-Based Design methodology on the one hand and ‘redesign best practices’ on the other. The project is carried out in cooperation with Pallas Athena, ING Investment, and the municipality of Heusden.