BPM cluster meeting (09 June 2017): Presentation by “Arthur ter Hofstede”


BPM cluster meeting (09 June 2017): Presentation by “Arthur ter Hofstede”

Dear All,
We are pleased to invite you to our next BPM Cluster Meeting that will take place on Friday, June.09, 2017 — 12:30 – 13:30 (Paviljoen K.10)
Please find below the information about the talks.
Speaker: Arthur ter Hofstede
Title: Mining Resource Profiles from Event Logs (by Anastasiia Pika, Michael Leyer, Moe Thandar Wynn, Colin J. Fidge, Arthur H. M. ter Hofstede, Wil M. P. van der Aalst)
Abstract: In most business processes, several activities need to be executed by human resources and cannot be fully automated. To evaluate resource performance and identify best practices as well as opportunities for improvement, managers need objective information about resource behaviors. Companies often use information systems to support their processes, and these systems record information about process execution in event logs. We present a framework for analyzing and evaluating resource behavior through mining such event logs. The framework provides (1) a method for extracting descriptive information about resource skills, utilization, preferences, productivity, and collaboration patterns; (2) a method for analyzing relationships between different resource behaviors and outcomes; and (3) a method for evaluating the overall resource productivity, tracking its changes over time, and comparing it to the productivity of other resources. To demonstrate the applicability of our framework, we apply it to analyze employee behavior in an Australian company and evaluate its usefulness by a survey among industry managers.
Arthur ter Hofstede is a Professor in the Science and Engineering Faculty of the Queensland University of Technology in Brisbane, Australia, and Head of the School of Information Systems. He is also a part-time professor in our group (at the Information Systems Group of the Eindhoven University of Technology in Eindhoven, The Netherlands). In 2010-2011 he was a Senior Visiting Scholar of Tsinghua University in China and in May 2010 a Visiting Professor of Sapienza University of Rome in Italy. His research area covers conceptual, formal, and technological foundations of Business Process Automation. Much of this work centers around the YAWL (Yet Another Workflow Language) open source workflow management system, which is based on the well-known Workflow Patterns Initiative. This system is used in industry and provides a testbed for the application of new research ideas.

BPM cluster meeting (12 May): Presentation by Bambang Suratno & Rick Gilsing


BPM cluster meeting (12 May 2017): Presentation by “Bambang Suratno & Rick Gilsing”

Dear All,
We are pleased to invite you to our next BPM Cluster Meeting that will take place on Friday, Feb.12, 2017 — 12:30 – 13:30 (Paviljoen K.16 )
Please find below the information about the talks.
Speaker 1: Bambang Suratno

Title: (Towards) Operationalizing Service-Dominant Business Models into Business Process Models 

Abstract: The new trend of service-dominant business, which produces so-called value-in-use as a competitive advantage, demands rapidly changing business models and collaboration of organizations in a cross-organizational business network. As information technology nowadays largely contributes to the way of delivering business services to the customers, strong alignment between business models and information technology is critical for business continuity and success. This means that, rapidly changing business models necessitate quick adaptation of information systems to address the need to continually provide support for these business models. However, this support offered by current solutions and approaches is very limited. Recent works, on the other hand, have brought key contributions and opened new research directions in designing service-dominant business. Accordingly, business models can be operationalized using service compositions that bring together loosely-coupled business services offered by the organizations collaborating in the business network. However, these works provide tools and techniques to structure the service-dominant business design only at the conceptual level in a limited way. Therefore, there is a need for a structured, systematic, and repeatable method that will help organizations to implement service-dominant business models into business processes in the form of service compositions at the operational level. 
Speaker 2: Rick Gilsing

Title: (Towards) A Method for Evaluating the Feasibility of Service-Dominant Business Models

Current business practices are characterized by a shift from a goods-dominant towards a service-dominant logic, focusing on value-in-use for customers. This change in paradigm has strong implications for customer demands, which has become more volatile and complex in nature, requiring organizations to cope with growing challenges of service complexity and business agility. In response, organizations have increasingly started rethinking how and with whom value can be created and delivered, orienting businesses more cross-organizationally. The challenge of designing valid and feasible business models, thus, has become more central in a service-dominant setting.
Recent work in this domain has focused on the design of service-dominant business models, providing tools and methods to support the design process. These approaches, however, stay conceptual in nature: they do not provide insights on whether the designed business models are feasible in practice. Given the networked characteristics of a service-dominant business model, its feasibility depends on whether each stakeholder obtains more benefits than costs from participating in the model. These costs and benefits may be financial, but also non-financial in nature, and depend on the characteristics of the business model design, as well as the stakeholders involved. As the business model implementation is costly, there is a need for a method to help organizations evaluate the feasibility of business models before they are implemented. Therefore, this research will focus on developing a structured, multi-criteria approach, grounded in the characteristics of service-dominant logic, to evaluate the feasibility of service-dominant business models. As such, it will support decision-making on service-dominant business model design.

BPM cluster meeting (10 March): Panel on the Future of BPM


BPM cluster meeting (10 Mar 2017):
Panel on “The Future of BPM”

Dear All,
Our next BPM Cluster Meeting will take place on Friday, March 10, 2017 — 12:30 – 13:30 (Paviljoen K16 )
This time, it will be organized in the form of a panel discussion.
So, I am pleased to invite you as a member of the Panel on The Future of BPM.
Please consider the following article published in BPTrends:
– Jesus, L. & M. Rosemann, M. (2017) The Future BPM: Seven opportunities to become the butcher and not the turkey.
— Do you agree with authors’ view and the opportunities they have identified?
— How would you position your research (on BPM and/or BPI) with respect to these points?
— How would you position our group’s/cluster’s research with respect to these points? Are we safe?
I hope to see you there to contribute to a highly interactive panel session.
Best regards,
PS: You may also consider checking the following papers/presentations:
– Recker, J., & Mendling, J. (2015). The State of the Art of Business Process Management Research as Published in the BPM Conference. Business & Information Systems Engineering (BISE).
– Elise Olding, Research Director in Gartner (2013) “Has BPM Lost Its Luster?: http://blogs.gartner.com/elise-olding/2013/02/06/has-bpm-lost-its-luster/

BPM cluster meeting (13 Jan): Presentation by Oktay Turetken & Irene Vanderfeesten


BPM cluster meeting (10 Feb 2017): Presentation by “Oktay Turetken & Irene Vanderfeesten”

Dear All,
We are pleased to invite you to our next BPM Cluster Meeting that will take place on Friday, Feb.10, 2017 — 12:30 – 13:30 (Paviljoen J.17 )
We will first have a round of discussion about cluster’s research activities on BPM.
This will be followed by a talk by me and Irene.
Please find below the information about the talk.
Speaker: Oktay Turetken, Irene Vanderfeesten

Title: The Understandability of Business Process Models: The Effect of Cognitive Profiles

Abstract: In our 1BM05 BPM course, we have performed an experiment with the students, with the aim to understand their cognitive profile and the potential influence of some profile characteristics on the understandability of business process models.
We have promised students to present the initial findings in a BPM Cluster meeting.
Irene and I will present the early results regarding our master students cognitive styles (e.g., whether they are analytic or intuitive thinkers, visual or verbal/sequential or global/ active or reactive learners, field dependent or independent, etc.) and will provide a brief overview of the early results on the influence of these factors on business process understandability.

BPM cluster meeting (13 Jan): Presentation by Vasilios Andrikopoulos


BPM cluster meeting (13 Jan): Presentation by “Vasilios Andrikopoulos”

Dear All,
We are pleased to invite you to our next BPM Cluster Meeting that will take place on Friday, Jan.13, 2017 — 12:30 – 13:30 (Paviljoen K16 )
Our speaker is Vasilios Andrikopoulos.
Please find below the information about his talk.
Speaker: Vasilios Andrikopoulos

Title: Large scale dynamic and collaborative systems: Present and future

Abstract: The maturation of service choreographies empowers the creation and operation of large scale and complex distributed software systems with collaborative and adaptive characteristics. Such systems appear in different areas of interest, e.g. pervasive systems and scientific workflows. The easy availability of resources on demand through cloud computing allow for scaling the infrastructure required for their instrumentation. At the same time, however, a number of challenges arise related to the cloudification of the necessary middleware and the related trade-offs between cost and performance of such systems. In this talk we discuss our effort towards addressing these challenges, as well as present a vision for a next generation of widely distributed, large scale systems which combine different computing paradigms.
Vasilios Andrikopoulos is assistant professor at the University of Groningen, where he is a member of the Software Engineering and Architecture group in the Johann Bernoulli Institute for Mathematics and Computer Science. His research is in the area of software architectures for service-oriented, cloud-based, and hybrid systems and infrastructures, as well as software engineering with an emphasis on evolution and adaptation. He received his PhD from Tilburg University, the Netherlands. He has experience in teaching database systems, software modeling and programming, business process management and integration, and service engineering. He has participated in a number of EU projects, including the Network of Excellence S-Cube.

BPM cluster meeting (09 Dec): Presentation by Paul Grefen


BPM cluster meeting (09 Dec): Presentation by Paul Grefen

Dear All,
We are pleased to invite you to our next BPM Cluster Meeting that will take place on Friday, Dec.09, 2016 — 12:30 – 13:30 (Paviljoen K16 )
Our speaker is Paul Grefen.
Please find below the information about his talk.
This was a keynote presentation at EDOC 2016 in Vienna.
Speaker: Paul Grefen

Title: Enterprise Computing and Networked Business Paradigms

Abstract: In recent years, we have seen the emergence of new business paradigms that highlight the importance of business network thinking. These business paradigms stress the idea that business thinking should not be based primarily on an intra-organizational focus, but rather on the relationships with business organizations, such as collaborators or customers. For example, the service-dominant paradigm is centered at networked co-creation of value for customers through services. The recent outcome economy paradigm revolves around facilitating measurable business results for customers. Combining these paradigms with the concept ofagile business leads to dynamic business networks as a first order citizen in business engineering. These developments have a strong impact on the domain of enterprise computing: on the one hand, it requires an outside-in engineering to complement the traditional inside-out approach; on the other hand, it requires a decoupling of strategic resource-based design from tactic value-based design. In this presentation, networked business paradigms are illustrated and their impact on enterprise computing is explored.

Guest Speaker in the BPM Cluster (11 Nov): Dr. Bill Curtis


Guest Speaker in the BPM Cluster (11 Nov): Dr. Bill Curtis

We are pleased to invite you to our next BPM Cluster Meeting that will take place on Friday, Nov.11, 2016 — 12:30 – 13:30. 

Our guest speaker is Dr. Bill Curtis –  an eminent software and organizational scientist.
Please find below the details about Dr. Curtis and his talk.

DateFriday, November 11th, 12.30 – 13.30
Location:  Auditorium 2 (https://goo.gl/maps/12vWpRU21hx). Eindhoven University of Technology, Building: Auditorium, Room: 1.02, 5612 Eindhoven.

SpeakerDr. Bill Curtis
TitleBusiness Process Maturity, Improvement, and Technology
Implementers of business process re-engineering, process improvement, and process technology too often make incorrect assumptions about their organizations.  First, they assume the organization has a business process.  Second, they assume there is one such process, rather than many.  When viewed from a process maturity perspective both of these assumptions are frequently wrong.  To avoid pitfalls that have caused as many as 70% of re-engineering and improvement programs to underperform, process re-engineering, improvement, and technology must be matched to the process maturity of the organization.  The Business Process Maturity Model (BPMM), an international standard of the Object Management Group (OMG), will be described from an organizational development and improvement perspective.  The characteristics of each maturity level explain many of the lessons that process improvement programs such as Six Sigma have had to learn to be successful, as well as why many implementations of process re-engineering and technology did not achieve their promised benefits.  These observations will illustrate with industrial examples, and will suggest one path for integrating IT with organizational science.

bill curtisDr. Bill Curtis is best known for leading the development of the Capability Maturity Model (CMM) and People CMM while directing the Software Process Program in the Software Engineering Institute at Carnegie Mellon University. CMM has become the global standard for evaluating the capability of organizations developing software. He later led the development of the Business Process Maturity Model (BPMM), now an OMG standard. Dr. Bill Curtis is currently SVP and Chief Scientist with CAST, which markets software analysis and measurement technology, where he heads CAST Research Labs.  He is also the Executive Director of the Consortium for IT Software Quality, a special interest group associated with the Object Management Group (OMG) chartered to produce international standards for measuring the size and quality of software from source code analysis. He has worked at GE Space Division, ITT, MCC, and co-founded a CMM-consultancy, TeraQuest, which was sold to Borland in 2005.  He taught behavioral statistics and conducted research on organizational leadership and sports psychology while in the Organizational Research Unit at the University of Washington.  He has published 4 books, over 150 papers, and is a Fellow of the Institute of Electrical and Electronics Engineers (IEEE) for his contributions to software process improvement and measurement.

–>> Follow this link for the presentation file.

BPM cluster meeting : student presentations by Zoë Vangangelt and Ruud Lubbers

In the next BPM cluster meeting on March 11th, two master student presentations are scheduled:

  1. Presentation by IM master student Zoë Vangangelt [12:30 – 13:00]
    • Title: Application and evaluation of the BASE/X framework in the healthcare domain
    • Abstract: This presentation relates to the master thesis research, which addresses the lack of studies on the usability of the BASE/X framework in the healthcare sector. Through a case study at Lunet Zorg, the application of BASE/X is extensively evaluated. Based on this application and evaluation, the research provides recommendations that guide the improvement of the BASE/X framework and enhance success in future applications of BASE/X.
    • Supervisors: Irene Vanderfeesten and Oktay Türetken
  2. Presentation by OML master student Ruud Lubbers [13:00 – 13:30]
    • Title: A selective maintenance model and supporting architecture: An application from the semi-conductor industry
    • AbstractI: n this research project, that has been conducted at ASML, the maintenance strategy is investigated. A selective maintenance model has been developed, that can determine the set of preventive maintenance actions that can be performed during a given timeframe. An analysis has been performed to show the performance of this model, compared to the current strategy, under various parameter settings. An analysis of the current information system architecture was conducted, in order to determine how the selective maintenance model can be implemented. A software tool was developed , following the specifications of the model developed and system architecture specifications.
    • Supervisors: Claudia Chituc and Simme Douwe Flapper

BPM cluster meeting: presentation by Mohammad Rasouli

During the next BPM cluster meeting Mohammad Rasouli will give a presentation about his work.

  • Title: Architectural solutions for information governance in dynamic business networks
  • Abstract:The competition in globalized markets highlights the need for the formation of dynamic business networks to provide mass-customized integrated solutions for customers. However, dynamic interoperations among parties within a business network results in emerging information governance (IG) requirements. In previous research different architectural solutions have been developed to support dynamic business networks. In this paper we investigate in the extent to which the emerging IG requirements in dynamic business networks are covered by developed architectural solutions. This investigation reflects required future developments to enrich architectural solutions in order to support IG requirements in dynamic business networks.

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BPM cluster meeting March 19: presentation by Shaya Pourmirza

Agenda BPM Cluster Meeting Thursday March 19, 2015

1.  Announcements & any other business [12:30 – 12:40]

2.  Presentation by Shaya Pourmirza [12:40 – 13:30]

Title: A Software Architecture for a Dynamic Execution Engine

Abstract:  This presentation introduces a software architecture for a dynamic execution engine that facilitates the integration of an event processing engine with a process engine.
To this end, we present a scenario in which different components can interact to meet the following requirements:
(i) a user can monitor the current state of different tasks via the process engine w.r.t the events from the event processing engine;
(ii) a user can control different tasks remotely via mobile devices;
(iii) a user can dynamically apply changes to the currently running process instances.
A prototype of this software architecture is currently being implemented and evaluated in the GET Service Project.

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