BPM cluster meeting (09 June 2017): Presentation by “Arthur ter Hofstede”


BPM cluster meeting (09 June 2017): Presentation by “Arthur ter Hofstede”

Dear All,
We are pleased to invite you to our next BPM Cluster Meeting that will take place on Friday, June.09, 2017 — 12:30 – 13:30 (Paviljoen K.10)
Please find below the information about the talks.
Speaker: Arthur ter Hofstede
Title: Mining Resource Profiles from Event Logs (by Anastasiia Pika, Michael Leyer, Moe Thandar Wynn, Colin J. Fidge, Arthur H. M. ter Hofstede, Wil M. P. van der Aalst)
Abstract: In most business processes, several activities need to be executed by human resources and cannot be fully automated. To evaluate resource performance and identify best practices as well as opportunities for improvement, managers need objective information about resource behaviors. Companies often use information systems to support their processes, and these systems record information about process execution in event logs. We present a framework for analyzing and evaluating resource behavior through mining such event logs. The framework provides (1) a method for extracting descriptive information about resource skills, utilization, preferences, productivity, and collaboration patterns; (2) a method for analyzing relationships between different resource behaviors and outcomes; and (3) a method for evaluating the overall resource productivity, tracking its changes over time, and comparing it to the productivity of other resources. To demonstrate the applicability of our framework, we apply it to analyze employee behavior in an Australian company and evaluate its usefulness by a survey among industry managers.
Arthur ter Hofstede is a Professor in the Science and Engineering Faculty of the Queensland University of Technology in Brisbane, Australia, and Head of the School of Information Systems. He is also a part-time professor in our group (at the Information Systems Group of the Eindhoven University of Technology in Eindhoven, The Netherlands). In 2010-2011 he was a Senior Visiting Scholar of Tsinghua University in China and in May 2010 a Visiting Professor of Sapienza University of Rome in Italy. His research area covers conceptual, formal, and technological foundations of Business Process Automation. Much of this work centers around the YAWL (Yet Another Workflow Language) open source workflow management system, which is based on the well-known Workflow Patterns Initiative. This system is used in industry and provides a testbed for the application of new research ideas.

BPM cluster meeting (12 May): Presentation by Bambang Suratno & Rick Gilsing


BPM cluster meeting (12 May 2017): Presentation by “Bambang Suratno & Rick Gilsing”

Dear All,
We are pleased to invite you to our next BPM Cluster Meeting that will take place on Friday, Feb.12, 2017 — 12:30 – 13:30 (Paviljoen K.16 )
Please find below the information about the talks.
Speaker 1: Bambang Suratno

Title: (Towards) Operationalizing Service-Dominant Business Models into Business Process Models 

Abstract: The new trend of service-dominant business, which produces so-called value-in-use as a competitive advantage, demands rapidly changing business models and collaboration of organizations in a cross-organizational business network. As information technology nowadays largely contributes to the way of delivering business services to the customers, strong alignment between business models and information technology is critical for business continuity and success. This means that, rapidly changing business models necessitate quick adaptation of information systems to address the need to continually provide support for these business models. However, this support offered by current solutions and approaches is very limited. Recent works, on the other hand, have brought key contributions and opened new research directions in designing service-dominant business. Accordingly, business models can be operationalized using service compositions that bring together loosely-coupled business services offered by the organizations collaborating in the business network. However, these works provide tools and techniques to structure the service-dominant business design only at the conceptual level in a limited way. Therefore, there is a need for a structured, systematic, and repeatable method that will help organizations to implement service-dominant business models into business processes in the form of service compositions at the operational level. 
Speaker 2: Rick Gilsing

Title: (Towards) A Method for Evaluating the Feasibility of Service-Dominant Business Models

Current business practices are characterized by a shift from a goods-dominant towards a service-dominant logic, focusing on value-in-use for customers. This change in paradigm has strong implications for customer demands, which has become more volatile and complex in nature, requiring organizations to cope with growing challenges of service complexity and business agility. In response, organizations have increasingly started rethinking how and with whom value can be created and delivered, orienting businesses more cross-organizationally. The challenge of designing valid and feasible business models, thus, has become more central in a service-dominant setting.
Recent work in this domain has focused on the design of service-dominant business models, providing tools and methods to support the design process. These approaches, however, stay conceptual in nature: they do not provide insights on whether the designed business models are feasible in practice. Given the networked characteristics of a service-dominant business model, its feasibility depends on whether each stakeholder obtains more benefits than costs from participating in the model. These costs and benefits may be financial, but also non-financial in nature, and depend on the characteristics of the business model design, as well as the stakeholders involved. As the business model implementation is costly, there is a need for a method to help organizations evaluate the feasibility of business models before they are implemented. Therefore, this research will focus on developing a structured, multi-criteria approach, grounded in the characteristics of service-dominant logic, to evaluate the feasibility of service-dominant business models. As such, it will support decision-making on service-dominant business model design.

BPM cluster meeting (10 March): Panel on the Future of BPM


BPM cluster meeting (10 Mar 2017):
Panel on “The Future of BPM”

Dear All,
Our next BPM Cluster Meeting will take place on Friday, March 10, 2017 — 12:30 – 13:30 (Paviljoen K16 )
This time, it will be organized in the form of a panel discussion.
So, I am pleased to invite you as a member of the Panel on The Future of BPM.
Please consider the following article published in BPTrends:
– Jesus, L. & M. Rosemann, M. (2017) The Future BPM: Seven opportunities to become the butcher and not the turkey.
— Do you agree with authors’ view and the opportunities they have identified?
— How would you position your research (on BPM and/or BPI) with respect to these points?
— How would you position our group’s/cluster’s research with respect to these points? Are we safe?
I hope to see you there to contribute to a highly interactive panel session.
Best regards,
PS: You may also consider checking the following papers/presentations:
– Recker, J., & Mendling, J. (2015). The State of the Art of Business Process Management Research as Published in the BPM Conference. Business & Information Systems Engineering (BISE).
– Elise Olding, Research Director in Gartner (2013) “Has BPM Lost Its Luster?: http://blogs.gartner.com/elise-olding/2013/02/06/has-bpm-lost-its-luster/

BPM cluster meeting (13 Jan): Presentation by Oktay Turetken & Irene Vanderfeesten


BPM cluster meeting (10 Feb 2017): Presentation by “Oktay Turetken & Irene Vanderfeesten”

Dear All,
We are pleased to invite you to our next BPM Cluster Meeting that will take place on Friday, Feb.10, 2017 — 12:30 – 13:30 (Paviljoen J.17 )
We will first have a round of discussion about cluster’s research activities on BPM.
This will be followed by a talk by me and Irene.
Please find below the information about the talk.
Speaker: Oktay Turetken, Irene Vanderfeesten

Title: The Understandability of Business Process Models: The Effect of Cognitive Profiles

Abstract: In our 1BM05 BPM course, we have performed an experiment with the students, with the aim to understand their cognitive profile and the potential influence of some profile characteristics on the understandability of business process models.
We have promised students to present the initial findings in a BPM Cluster meeting.
Irene and I will present the early results regarding our master students cognitive styles (e.g., whether they are analytic or intuitive thinkers, visual or verbal/sequential or global/ active or reactive learners, field dependent or independent, etc.) and will provide a brief overview of the early results on the influence of these factors on business process understandability.

BPM cluster meeting (13 Jan): Presentation by Vasilios Andrikopoulos


BPM cluster meeting (13 Jan): Presentation by “Vasilios Andrikopoulos”

Dear All,
We are pleased to invite you to our next BPM Cluster Meeting that will take place on Friday, Jan.13, 2017 — 12:30 – 13:30 (Paviljoen K16 )
Our speaker is Vasilios Andrikopoulos.
Please find below the information about his talk.
Speaker: Vasilios Andrikopoulos

Title: Large scale dynamic and collaborative systems: Present and future

Abstract: The maturation of service choreographies empowers the creation and operation of large scale and complex distributed software systems with collaborative and adaptive characteristics. Such systems appear in different areas of interest, e.g. pervasive systems and scientific workflows. The easy availability of resources on demand through cloud computing allow for scaling the infrastructure required for their instrumentation. At the same time, however, a number of challenges arise related to the cloudification of the necessary middleware and the related trade-offs between cost and performance of such systems. In this talk we discuss our effort towards addressing these challenges, as well as present a vision for a next generation of widely distributed, large scale systems which combine different computing paradigms.
Vasilios Andrikopoulos is assistant professor at the University of Groningen, where he is a member of the Software Engineering and Architecture group in the Johann Bernoulli Institute for Mathematics and Computer Science. His research is in the area of software architectures for service-oriented, cloud-based, and hybrid systems and infrastructures, as well as software engineering with an emphasis on evolution and adaptation. He received his PhD from Tilburg University, the Netherlands. He has experience in teaching database systems, software modeling and programming, business process management and integration, and service engineering. He has participated in a number of EU projects, including the Network of Excellence S-Cube.

BPM cluster meeting (09 Dec): Presentation by Paul Grefen


BPM cluster meeting (09 Dec): Presentation by Paul Grefen

Dear All,
We are pleased to invite you to our next BPM Cluster Meeting that will take place on Friday, Dec.09, 2016 — 12:30 – 13:30 (Paviljoen K16 )
Our speaker is Paul Grefen.
Please find below the information about his talk.
This was a keynote presentation at EDOC 2016 in Vienna.
Speaker: Paul Grefen

Title: Enterprise Computing and Networked Business Paradigms

Abstract: In recent years, we have seen the emergence of new business paradigms that highlight the importance of business network thinking. These business paradigms stress the idea that business thinking should not be based primarily on an intra-organizational focus, but rather on the relationships with business organizations, such as collaborators or customers. For example, the service-dominant paradigm is centered at networked co-creation of value for customers through services. The recent outcome economy paradigm revolves around facilitating measurable business results for customers. Combining these paradigms with the concept ofagile business leads to dynamic business networks as a first order citizen in business engineering. These developments have a strong impact on the domain of enterprise computing: on the one hand, it requires an outside-in engineering to complement the traditional inside-out approach; on the other hand, it requires a decoupling of strategic resource-based design from tactic value-based design. In this presentation, networked business paradigms are illustrated and their impact on enterprise computing is explored.

BPM cluster meeting: presentation by Mohammad Rasouli

During the next BPM cluster meeting Mohammad Rasouli will give a presentation about his work.

  • Title: Architectural solutions for information governance in dynamic business networks
  • Abstract:The competition in globalized markets highlights the need for the formation of dynamic business networks to provide mass-customized integrated solutions for customers. However, dynamic interoperations among parties within a business network results in emerging information governance (IG) requirements. In previous research different architectural solutions have been developed to support dynamic business networks. In this paper we investigate in the extent to which the emerging IG requirements in dynamic business networks are covered by developed architectural solutions. This investigation reflects required future developments to enrich architectural solutions in order to support IG requirements in dynamic business networks.

Back to IS Calender

BPM company presentation: Metasonic

Thursday October 15, 2015, 12:30 -13:30 hrs, Pav K16

On October 15, we will have a company presentation in the BPM cluster by Metasonic.

Speaker: Udo Kannengiesser, Metasonic GMBH (Germany)

Title: Subject-oriented Business Process Management (S-BPM)  Abstract: Subject-oriented Business Process Management (S-BPM) is a stakeholder-centric, communication-based approach to BPM. In contrast to approaches based on global control flow, S-BPM separates processes into multiple viewpoints, each of which describes the behaviour of a different process participant (or “subject”). A single overall process model emerges from the interconnection of the partial viewpoints via messages. Such a clear separation of concerns together with the very simple notation of S-BPM allows novice modellers to readily model their work procedures from their own, “subjective” perspective. This seminar provides an introduction to the fundamental concepts, tools and benefits of S-BPM, and shows outcomes of related research projects.

About the speaker:  Udo Kannengiesser is a researcher in BPM with over 15 years of experience in modelling dynamic processes and developing agile process management systems. He has published more than 60 research papers in the fields of business process management, information systems, design science and artificial intelligence. His work on the FBS process framework of design has become a major reference for design researchers worldwide and has been applied in various design disciplines including business process design. He obtained his PhD from the University of Sydney (Australia) and worked as a research scientist at National ICT Australia. He is currently a senior research engineer at Metasonic GmbH (Germany), where he leads several research projects related to agile BPM.

BPM cluster meeting March 19: presentation by Shaya Pourmirza

Agenda BPM Cluster Meeting Thursday March 19, 2015

1.  Announcements & any other business [12:30 – 12:40]

2.  Presentation by Shaya Pourmirza [12:40 – 13:30]

Title: A Software Architecture for a Dynamic Execution Engine

Abstract:  This presentation introduces a software architecture for a dynamic execution engine that facilitates the integration of an event processing engine with a process engine.
To this end, we present a scenario in which different components can interact to meet the following requirements:
(i) a user can monitor the current state of different tasks via the process engine w.r.t the events from the event processing engine;
(ii) a user can control different tasks remotely via mobile devices;
(iii) a user can dynamically apply changes to the currently running process instances.
A prototype of this software architecture is currently being implemented and evaluated in the GET Service Project.

Back to event

BPM Round Table meeting on Monday May 26

During the BPM Round Table sessions professionals and scientists meet each other to present and discuss the latest trends in the field of Business Process Management. On Monday May 26 the next BPM Round Table will be held in De Zwarte Doos at the TU/e campus. The theme of this meeting is “auditing and process mining”. The meeting is held in Dutch and therefore the detailed information given below is also in Dutch.

  • Onderwerp: Auditing & Process Mining
  • Datum: maandag 26 mei
  • Tijd: 16:00 – 18:00, gevolgd door borrel
  • Locatie: Grand-cafe de Zwarte Doos, Campus TU Eindhoven (route)
  • Inschrijving: via de website

Auditing & Process Mining

Drie partijen geven op deze middag hun visie op het thema “Auditing & Process Mining”:

Pieter de Kok (Coney) – “The Audit Universe and Future of Auditing”

In de toekomst zal het controlevraagstuk rondom de jaarrekening worden uitgewerkt op basis van een controleaanpak waarin Data-Analyse en Process Mining aanpak (DA/PM) de twee belangrijkste technieken zijn. Er komt een heuse revival van het gedachtegoed van Starrreveld in het assurance domein. Het is goed mogelijk dat in de nabije toekomst procesmodellen, gebaseerd op typologieën van Starreveld, beschikbaar zijn voor elke auditor, waar ook ter wereld. Deze modellen kunnen worden gebruikt als ‘norm’ als ‘best practise’ om veronderstelde, waardeverbanden, patronen en (wetmatige) verbanden te toetsen. Auditors, studenten kunnen procesmodelllen ontwikkelen en uploaden en anderen kunnen tegen vergoeding deze modellen weer downloaden. Het delen is het nieuwe hebben.

Het auditvak wordt nog leuker, slimmer en sneller om ruimte te creëren voor verdere focus op de ondernemingen en haar stakeholders te ondersteunen rondom performance management, procesoptimalisatie en waardecreatie. Wij zijn ervan overtuigd dat Accountants3.0, mede door verdergaande inzet process mining, enn brug zullen gaan slaan tussen het Governance & Risk & Compliance domein enerzijds en corporate performance management anderzijds. Parallel gaan we gebruik maken van smart data van buiten de organisaties en gaan auditfirms zich richten op het verschaffen van assurance over ‘ketens van bedrijven’ in plaats van individuele bedrijven. Ook hier speelt process mining weer een cruciale rol.


Boudewijn van Dongen (TU Eindhoven) – “Modellen vs. de Werkelijkheid”

De afgelopen jaren heeft process mining zowel binnen als buiten de universiteit een grote vlucht genomen en het lijkt erop dat de beloftes die onderzoekers aan het begin van deze eeuw maakten uitgekomen zijn: Door de analyse van event logs kunnen hele processen eenvoudig in kaart gebracht worden. Echter, vanuit het bedrijfsleven komt steeds vaker de logische vervolgvraag, namelijk: “Waar en hoe vaak wijkt mijn proces nu af van het gegenereerde plaatje?”

Onder de noemer “alignment analysis” houdt de TU/e zich al enkele jaren bezig met precies deze vraag: “Gegeven een model en een log, waar zitten de verschillen en hoe zijn deze verschillen te identificeren en kwantificeren?” In mijn presentatie geef ik een beeld van de laatste technieken op dit gebied en laat ik zien dat de betreffende vraag vele malen eenvoudiger te stellen dan te beantwoorden is. Met voorbeelden van compliance regels laat ik zien hoe deze technieken in de dagelijkse praktijk gebruikt kunnen worden as startpunt voor de auditor.

Tot slot sta ik stil bij het huidige onderzoek rondom alignments. Wat kunnen we al en wat verwachten we over 5 tot 10 jaar te kunnen op het gebied van het vergelijke van modellen en event data uit complexe, data-intensieve systems.


Marijn Nagelkerke en Mike van Bussel (KPMG) – “From business transactions to process insights”

Voor de jaarrekeningcontrole werkzaamheden maakt KPMG intensief gebruik van data analyse (“Facts2Value”). Hierbij worden transactie gegevens uit (ERP) systemen geanalyseerd om tot feitelijke observaties en inzichten in (bedrijfs)processen en de procesuitvoer te komen. Het vormen van een (eerste) inzicht over hoe de processen er uit zien gebeurt echter vaak nog door middel van het voeren van gesprekken en analyseren van documentatie. Om onze klanten betere inzichten te geven in de uitvoering van de processen en om op een efficiëntere manier inzichten te krijgen (en te geven) in mogelijke risico’s past KPMG process mining technieken toe. In de presentatie zal worden ingegaan op welke wijze process mining wordt toegepast voor de jaarrekeningcontrole aan de hand van enkele voorbeelden en zal worden ingegaan op welke wijze KPMG het toepassen van process mining in de toekomst ziet.


Deelname is gratis, maar registratie verplicht. Er is een beperkt aantal plaatsen beschikbaar.