BPM cluster meeting (April 13, 2018): Presentation by “Jan Claes”

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BPM cluster meeting (April 13, 2018): Presentation by “Jan Claes”

Dear All,
I am pleased to invite you to our next BPM Cluster Meeting that will take place on Friday, April 13, 2018 — 12:30 – 13:30 (Paviljoen K.10)
Please find below the information about the talk.
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Speaker: Jan Claes
Title: From differentiated process modeling towards differentiated problem solving. An overview of my previous work and future plans 
Abstract: During and after my PhD, which was a joint PhD with the IS group at TU/e, I worked on a stepwise systematic development of a differentiated process modeling method.
It started with a descriptive theory based on observations and insights, which were derived from a visualisation that we developed for the data we collected. Then, the theory was extended to an explanatory theory. Via a last transformation towards a prescriptive theory, the method was developed and evaluated. This method (1) determines your cognitive profile, (2) derives a matching modeling approach, and (3) helps you to train and apply the modeling approach. The method was especially beneficial to increase the efficiency of modeling, but the improvement of effectiveness was marginal. We are currently investigating the hypothesis that, given that there was no time limit in our experiments, there may be a trade of between effectiveness and efficiency (some modelers invest time and effort to correct mistakes).
Since parts of my early work were already presented to the group, they will only briefly be discussed in the presentation.
Now, I plan to generalise my findings towards cognitive psychology (and more in particular differentiated problem solving).
This domain studies learning and problem solving approaches. Differentiation appears to be mainly studied in the learning subdiscipline, with implications for problem solving. However, whereas for learning it is argued that an alignment of methods to the learner is not always optimal (challenge stimulates learning and the goal of learning is long-term-oriented), for problem solving there appears to be no objection to do this (focus is on short term effectiveness and efficiency). Therefore, I would like to study if a differentiation that is similar to my process-modeling research is generic for problem solving. Note however, that I limit the scope to ‘design problems’ where there is a ‘notion of flow’ (e.g., programming, writing, composing).
I will discuss my submissions for FWO postdoc (FWO = “the NWO from Flanders”) and ERC starting grant and invite you to give some critical feedback on these plans.

BPM cluster meeting (March 9, 2018): Presentation by “Carianne Pretorius”

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BPM cluster meeting (March 9, 2018): Presentation by “Carianne Pretorius”

Dear All,
I am pleased to invite you to our next BPM Cluster Meeting that will take place on Friday, March 9, 2018 — 12:30 – 13:30 (Paviljoen K.10)
Please find below the information about the talk.
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Speaker: Carianne Pretorius
Abstract: Software design is becoming an increasingly complex endeavor in the software development process. Traditionally, rational approaches to software design have been applied in an attempt to mitigate this complexity. However, research from fields such as cognitive psychology, organizational strategy, and new product development shows that intuition can also be useful in design decision making. However, we do not have a comprehensive overview of what has been investigated in the software engineering literature regarding the use of intuition and rationality, or the potential effects their use has on the software design process overall. To address this research gap, we performed a systematic literature review and developed a conceptual model based on the findings. This model demonstrates the effects of using intuition and rationality on software design decision making, as well as how their use can be induced and influenced.

BPM cluster meeting (Jan 12, 2018): Presentation by “Remco Dijkman”

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BPM cluster meeting (Jan 12, 2018): Presentation by “Remco Dijkman”

Dear All,
I am pleased to invite you to our next BPM Cluster Meeting that will take place on Friday, Jan 12, 2018 — 12:30 – 13:30 (Paviljoen K.10)
Please find below the information about the talk.
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Speaker: Remco Dijkman
Title: “Queueing models” for quantitative process analysis

BPM cluster meeting (Dec 8, 2017): Presentation by “Sander Peters”

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BPM cluster meeting (Dec 8, 2017): Presentation by “Sander Peters”

Dear All,
I am pleased to invite you to our next BPM Cluster Meeting that will take place on Friday, Oct 13, 2017 — 12:30 – 13:30 (Paviljoen K.10)
Please find below the information about the talk.
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Speaker: Sander Peters
Title: Advanced Simulation of Resources Constructs in Business Process Models
Abstract: Analytical prediction of the performance of increasingly complex process models is a problem in business process engineering practice. Therefore, simulation is often used as a tool to assess the performance of these processes. However, current business process simulation engines do not support the use of advanced resource constructs. Using only basic resource constructs leads to performance metrics which deviate significantly from the real process performance. Therefore, a clear need arises for a new simulation engine which incorporates these advanced resource constructs. Addressing this need we present such a simulation engine and underlying conceptual model in this paper. The model and engine are evaluated in a simulation experiment that highlights utilization rates under different conditions. This experiment shows that the advanced resource constructs outperform the basic resource constructs in predicting the performance of real world processes. This prototype is the first step into accurate simulation of complex real world processes.

BPM cluster meeting (Nov 10, 2017): An experiment and presentation by “Banu Aysolmaz”

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BPM cluster meeting (10 Nov 2017): An experiment and presentation by “Banu Aysolmaz”

Dear All,
I am pleased to invite you to our next BPM Cluster Meeting that will take place on Friday, Nov 10, 2017 — 12:30 – 13:30 (Paviljoen K.10)
Please find below the information about the meeting.
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Speaker: Banu Aysolmaz
Title: Business process model visualisation and understandability in 3D virtual environments 
In this BPM Cluster meeting, we will participate in an experiment about business process model visualisation.  We will have a chance to experiment with process models visualised in 3D virtual environment.

In the last 15-20 mins of the meeting, Banu Aysolmaz (Maastricht University, School of Business and Economics, Asst. Prof. of Information Management) will be with us to talk about the main research objective and early findings from their experiments.

BPM cluster meeting (13 Oct 2017): Presentation by “Jonnro Erasmus”

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BPM cluster meeting (13 Oct 2017): Presentation by “Jonnro Erasmus”

Dear All,
I am pleased to invite you to our next BPM Cluster Meeting that will take place on Friday, Oct 13, 2017 — 12:30 – 13:30 (Paviljoen K.10)
Please find below the information about the talk.
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Speaker: Jonnro Erasmus
Title: Manufacturing operations as a set of business process patterns, Vol.2
Abstract: In July Jonnro questioned the suitability of business process modelling to represent manufacturing operations. The objective was to translate manufacturing operations into a set of business process patterns. This next presentation will focus on the results of that exercise. Jonnro will show the process patterns (in BPMN2.02) and how they are combined to create manufacturing operations processes. To evaluate the suitability, the patterns are also used to model the processes of three factories. Finally, Jonnro will discuss four potential extensions to BPMN and how it will enhance the suitability for manufacturing operations.

BPM cluster meeting (8 Sep 2017): Presentation by “Irene Vanderfeesten”

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BPM cluster meeting (8 Sep 2017): Presentation by “Irene Vanderfeesten”

Dear All,
I am pleased to invite you to our next BPM Cluster Meeting that will take place on Friday, Sep 8, 2017 — 12:30 – 13:30 (Paviljoen K.10)
Please find below the information about the talk.
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Speaker: Irene Vanderfeesten
Title: BPM Issues and Cognitive Biases: Towards a Solution Space for BPM Issues based on Debiasing Techniques 
Abstract: In our previous work, we investigated how cognitive biases may lead to issues in the design phases of the business process management (BPM) lifecycle, such as the development of suboptimal process architectures and incomplete process models, the identification of irrelevant bottlenecks and weaknesses in a process, and the selection and implementation of confirmatory redesigns. In this talk, we will discuss about our recent work towards solving these issues through the use of debiasing techniques. Such techniques can be used to reduce or avoid the cognitive biases that potentially lead to BPM issues.

BPM cluster meeting (14 July 2017): Presentation by “Jonnro Erasmus”

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BPM cluster meeting (14 July 2017): Presentation by “Jonnro Erasmus”

Dear All,
I am pleased to invite you to our next BPM Cluster Meeting that will take place on Friday, July 14, 2017 — 12:30 – 13:30 (Paviljoen K.10)
Please find below the information about the talk.
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Speaker: Jonnro Erasmus
Title: Manufacturing operations as a set of business process patterns
Abstract: Demand for mass customised products is reinforcing the need for a more dynamic manufacturing enterprise. Smart robotics provide more versatility and responsiveness on the factory floor, but the enterprise must become more dynamic as a whole. Business process management is widely adopted for manufacturing support functions, but it is strikingly absent from the core competences. Extending BPM to the manufacturing operations can improve end-to-end integration, enhancing responsiveness of the entire enterprise. However, it is unclear whether manufacturing operations can be managed as business processes. The uncertainty is addressed by translating a taxonomy of manufacturing operations into business process patterns. These patterns are then used to model the processes of three factories to determine whether the resulting models deliver the desired execution behaviour. The results support the use of BPM in manufacturing operations, with three potential notation extensions.

BPM cluster meeting (09 June 2017): Presentation by “Arthur ter Hofstede”

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BPM cluster meeting (09 June 2017): Presentation by “Arthur ter Hofstede”

Dear All,
We are pleased to invite you to our next BPM Cluster Meeting that will take place on Friday, June.09, 2017 — 12:30 – 13:30 (Paviljoen K.10)
Please find below the information about the talks.
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Speaker: Arthur ter Hofstede
Title: Mining Resource Profiles from Event Logs (by Anastasiia Pika, Michael Leyer, Moe Thandar Wynn, Colin J. Fidge, Arthur H. M. ter Hofstede, Wil M. P. van der Aalst)
Abstract: In most business processes, several activities need to be executed by human resources and cannot be fully automated. To evaluate resource performance and identify best practices as well as opportunities for improvement, managers need objective information about resource behaviors. Companies often use information systems to support their processes, and these systems record information about process execution in event logs. We present a framework for analyzing and evaluating resource behavior through mining such event logs. The framework provides (1) a method for extracting descriptive information about resource skills, utilization, preferences, productivity, and collaboration patterns; (2) a method for analyzing relationships between different resource behaviors and outcomes; and (3) a method for evaluating the overall resource productivity, tracking its changes over time, and comparing it to the productivity of other resources. To demonstrate the applicability of our framework, we apply it to analyze employee behavior in an Australian company and evaluate its usefulness by a survey among industry managers.
Arthur ter Hofstede is a Professor in the Science and Engineering Faculty of the Queensland University of Technology in Brisbane, Australia, and Head of the School of Information Systems. He is also a part-time professor in our group (at the Information Systems Group of the Eindhoven University of Technology in Eindhoven, The Netherlands). In 2010-2011 he was a Senior Visiting Scholar of Tsinghua University in China and in May 2010 a Visiting Professor of Sapienza University of Rome in Italy. His research area covers conceptual, formal, and technological foundations of Business Process Automation. Much of this work centers around the YAWL (Yet Another Workflow Language) open source workflow management system, which is based on the well-known Workflow Patterns Initiative. This system is used in industry and provides a testbed for the application of new research ideas.

BPM cluster meeting (12 May): Presentation by Bambang Suratno & Rick Gilsing

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BPM cluster meeting (12 May 2017): Presentation by “Bambang Suratno & Rick Gilsing”

Dear All,
We are pleased to invite you to our next BPM Cluster Meeting that will take place on Friday, Feb.12, 2017 — 12:30 – 13:30 (Paviljoen K.16 )
Please find below the information about the talks.
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Speaker 1: Bambang Suratno

Title: (Towards) Operationalizing Service-Dominant Business Models into Business Process Models 

Abstract: The new trend of service-dominant business, which produces so-called value-in-use as a competitive advantage, demands rapidly changing business models and collaboration of organizations in a cross-organizational business network. As information technology nowadays largely contributes to the way of delivering business services to the customers, strong alignment between business models and information technology is critical for business continuity and success. This means that, rapidly changing business models necessitate quick adaptation of information systems to address the need to continually provide support for these business models. However, this support offered by current solutions and approaches is very limited. Recent works, on the other hand, have brought key contributions and opened new research directions in designing service-dominant business. Accordingly, business models can be operationalized using service compositions that bring together loosely-coupled business services offered by the organizations collaborating in the business network. However, these works provide tools and techniques to structure the service-dominant business design only at the conceptual level in a limited way. Therefore, there is a need for a structured, systematic, and repeatable method that will help organizations to implement service-dominant business models into business processes in the form of service compositions at the operational level. 
Speaker 2: Rick Gilsing

Title: (Towards) A Method for Evaluating the Feasibility of Service-Dominant Business Models


Abstract:
Current business practices are characterized by a shift from a goods-dominant towards a service-dominant logic, focusing on value-in-use for customers. This change in paradigm has strong implications for customer demands, which has become more volatile and complex in nature, requiring organizations to cope with growing challenges of service complexity and business agility. In response, organizations have increasingly started rethinking how and with whom value can be created and delivered, orienting businesses more cross-organizationally. The challenge of designing valid and feasible business models, thus, has become more central in a service-dominant setting.
Recent work in this domain has focused on the design of service-dominant business models, providing tools and methods to support the design process. These approaches, however, stay conceptual in nature: they do not provide insights on whether the designed business models are feasible in practice. Given the networked characteristics of a service-dominant business model, its feasibility depends on whether each stakeholder obtains more benefits than costs from participating in the model. These costs and benefits may be financial, but also non-financial in nature, and depend on the characteristics of the business model design, as well as the stakeholders involved. As the business model implementation is costly, there is a need for a method to help organizations evaluate the feasibility of business models before they are implemented. Therefore, this research will focus on developing a structured, multi-criteria approach, grounded in the characteristics of service-dominant logic, to evaluate the feasibility of service-dominant business models. As such, it will support decision-making on service-dominant business model design.