BPM cluster meeting (09 June 2017): Presentation by “Arthur ter Hofstede”

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BPM cluster meeting (09 June 2017): Presentation by “Arthur ter Hofstede”

Dear All,
We are pleased to invite you to our next BPM Cluster Meeting that will take place on Friday, June.09, 2017 — 12:30 – 13:30 (Paviljoen K.10)
Please find below the information about the talks.
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Speaker: Arthur ter Hofstede
Title: Mining Resource Profiles from Event Logs (by Anastasiia Pika, Michael Leyer, Moe Thandar Wynn, Colin J. Fidge, Arthur H. M. ter Hofstede, Wil M. P. van der Aalst)
Abstract: In most business processes, several activities need to be executed by human resources and cannot be fully automated. To evaluate resource performance and identify best practices as well as opportunities for improvement, managers need objective information about resource behaviors. Companies often use information systems to support their processes, and these systems record information about process execution in event logs. We present a framework for analyzing and evaluating resource behavior through mining such event logs. The framework provides (1) a method for extracting descriptive information about resource skills, utilization, preferences, productivity, and collaboration patterns; (2) a method for analyzing relationships between different resource behaviors and outcomes; and (3) a method for evaluating the overall resource productivity, tracking its changes over time, and comparing it to the productivity of other resources. To demonstrate the applicability of our framework, we apply it to analyze employee behavior in an Australian company and evaluate its usefulness by a survey among industry managers.
Arthur ter Hofstede is a Professor in the Science and Engineering Faculty of the Queensland University of Technology in Brisbane, Australia, and Head of the School of Information Systems. He is also a part-time professor in our group (at the Information Systems Group of the Eindhoven University of Technology in Eindhoven, The Netherlands). In 2010-2011 he was a Senior Visiting Scholar of Tsinghua University in China and in May 2010 a Visiting Professor of Sapienza University of Rome in Italy. His research area covers conceptual, formal, and technological foundations of Business Process Automation. Much of this work centers around the YAWL (Yet Another Workflow Language) open source workflow management system, which is based on the well-known Workflow Patterns Initiative. This system is used in industry and provides a testbed for the application of new research ideas.

BPM cluster meeting (12 May): Presentation by Bambang Suratno & Rick Gilsing

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BPM cluster meeting (12 May 2017): Presentation by “Bambang Suratno & Rick Gilsing”

Dear All,
We are pleased to invite you to our next BPM Cluster Meeting that will take place on Friday, Feb.12, 2017 — 12:30 – 13:30 (Paviljoen K.16 )
Please find below the information about the talks.
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Speaker 1: Bambang Suratno

Title: (Towards) Operationalizing Service-Dominant Business Models into Business Process Models 

Abstract: The new trend of service-dominant business, which produces so-called value-in-use as a competitive advantage, demands rapidly changing business models and collaboration of organizations in a cross-organizational business network. As information technology nowadays largely contributes to the way of delivering business services to the customers, strong alignment between business models and information technology is critical for business continuity and success. This means that, rapidly changing business models necessitate quick adaptation of information systems to address the need to continually provide support for these business models. However, this support offered by current solutions and approaches is very limited. Recent works, on the other hand, have brought key contributions and opened new research directions in designing service-dominant business. Accordingly, business models can be operationalized using service compositions that bring together loosely-coupled business services offered by the organizations collaborating in the business network. However, these works provide tools and techniques to structure the service-dominant business design only at the conceptual level in a limited way. Therefore, there is a need for a structured, systematic, and repeatable method that will help organizations to implement service-dominant business models into business processes in the form of service compositions at the operational level. 
Speaker 2: Rick Gilsing

Title: (Towards) A Method for Evaluating the Feasibility of Service-Dominant Business Models


Abstract:
Current business practices are characterized by a shift from a goods-dominant towards a service-dominant logic, focusing on value-in-use for customers. This change in paradigm has strong implications for customer demands, which has become more volatile and complex in nature, requiring organizations to cope with growing challenges of service complexity and business agility. In response, organizations have increasingly started rethinking how and with whom value can be created and delivered, orienting businesses more cross-organizationally. The challenge of designing valid and feasible business models, thus, has become more central in a service-dominant setting.
Recent work in this domain has focused on the design of service-dominant business models, providing tools and methods to support the design process. These approaches, however, stay conceptual in nature: they do not provide insights on whether the designed business models are feasible in practice. Given the networked characteristics of a service-dominant business model, its feasibility depends on whether each stakeholder obtains more benefits than costs from participating in the model. These costs and benefits may be financial, but also non-financial in nature, and depend on the characteristics of the business model design, as well as the stakeholders involved. As the business model implementation is costly, there is a need for a method to help organizations evaluate the feasibility of business models before they are implemented. Therefore, this research will focus on developing a structured, multi-criteria approach, grounded in the characteristics of service-dominant logic, to evaluate the feasibility of service-dominant business models. As such, it will support decision-making on service-dominant business model design.