BPM cluster meeting (09 June 2017): Presentation by “Arthur ter Hofstede”

BPM cluster meeting (09 June 2017): Presentation by “Arthur ter Hofstede”

Dear All,
We are pleased to invite you to our next BPM Cluster Meeting that will take place on Friday, June.09, 2017 — 12:30 – 13:30 (Paviljoen K.10)
Please find below the information about the talks.
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Speaker: Arthur ter Hofstede
Title: Mining Resource Profiles from Event Logs (by Anastasiia Pika, Michael Leyer, Moe Thandar Wynn, Colin J. Fidge, Arthur H. M. ter Hofstede, Wil M. P. van der Aalst)
Abstract: In most business processes, several activities need to be executed by human resources and cannot be fully automated. To evaluate resource performance and identify best practices as well as opportunities for improvement, managers need objective information about resource behaviors. Companies often use information systems to support their processes, and these systems record information about process execution in event logs. We present a framework for analyzing and evaluating resource behavior through mining such event logs. The framework provides (1) a method for extracting descriptive information about resource skills, utilization, preferences, productivity, and collaboration patterns; (2) a method for analyzing relationships between different resource behaviors and outcomes; and (3) a method for evaluating the overall resource productivity, tracking its changes over time, and comparing it to the productivity of other resources. To demonstrate the applicability of our framework, we apply it to analyze employee behavior in an Australian company and evaluate its usefulness by a survey among industry managers.
Arthur ter Hofstede is a Professor in the Science and Engineering Faculty of the Queensland University of Technology in Brisbane, Australia, and Head of the School of Information Systems. He is also a part-time professor in our group (at the Information Systems Group of the Eindhoven University of Technology in Eindhoven, The Netherlands). In 2010-2011 he was a Senior Visiting Scholar of Tsinghua University in China and in May 2010 a Visiting Professor of Sapienza University of Rome in Italy. His research area covers conceptual, formal, and technological foundations of Business Process Automation. Much of this work centers around the YAWL (Yet Another Workflow Language) open source workflow management system, which is based on the well-known Workflow Patterns Initiative. This system is used in industry and provides a testbed for the application of new research ideas.

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