BPM cluster meeting (10 March): Panel on the Future of BPM


BPM cluster meeting (10 Mar 2017):
Panel on “The Future of BPM”

Dear All,
Our next BPM Cluster Meeting will take place on Friday, March 10, 2017 — 12:30 – 13:30 (Paviljoen K16 )
This time, it will be organized in the form of a panel discussion.
So, I am pleased to invite you as a member of the Panel on The Future of BPM.
Please consider the following article published in BPTrends:
– Jesus, L. & M. Rosemann, M. (2017) The Future BPM: Seven opportunities to become the butcher and not the turkey.
— Do you agree with authors’ view and the opportunities they have identified?
— How would you position your research (on BPM and/or BPI) with respect to these points?
— How would you position our group’s/cluster’s research with respect to these points? Are we safe?
I hope to see you there to contribute to a highly interactive panel session.
Best regards,
PS: You may also consider checking the following papers/presentations:
– Recker, J., & Mendling, J. (2015). The State of the Art of Business Process Management Research as Published in the BPM Conference. Business & Information Systems Engineering (BISE).
– Elise Olding, Research Director in Gartner (2013) “Has BPM Lost Its Luster?: http://blogs.gartner.com/elise-olding/2013/02/06/has-bpm-lost-its-luster/

BPM cluster meeting (13 Jan): Presentation by Oktay Turetken & Irene Vanderfeesten


BPM cluster meeting (10 Feb 2017): Presentation by “Oktay Turetken & Irene Vanderfeesten”

Dear All,
We are pleased to invite you to our next BPM Cluster Meeting that will take place on Friday, Feb.10, 2017 — 12:30 – 13:30 (Paviljoen J.17 )
We will first have a round of discussion about cluster’s research activities on BPM.
This will be followed by a talk by me and Irene.
Please find below the information about the talk.
Speaker: Oktay Turetken, Irene Vanderfeesten

Title: The Understandability of Business Process Models: The Effect of Cognitive Profiles

Abstract: In our 1BM05 BPM course, we have performed an experiment with the students, with the aim to understand their cognitive profile and the potential influence of some profile characteristics on the understandability of business process models.
We have promised students to present the initial findings in a BPM Cluster meeting.
Irene and I will present the early results regarding our master students cognitive styles (e.g., whether they are analytic or intuitive thinkers, visual or verbal/sequential or global/ active or reactive learners, field dependent or independent, etc.) and will provide a brief overview of the early results on the influence of these factors on business process understandability.

BPM cluster meeting (13 Jan): Presentation by Vasilios Andrikopoulos


BPM cluster meeting (13 Jan): Presentation by “Vasilios Andrikopoulos”

Dear All,
We are pleased to invite you to our next BPM Cluster Meeting that will take place on Friday, Jan.13, 2017 — 12:30 – 13:30 (Paviljoen K16 )
Our speaker is Vasilios Andrikopoulos.
Please find below the information about his talk.
Speaker: Vasilios Andrikopoulos

Title: Large scale dynamic and collaborative systems: Present and future

Abstract: The maturation of service choreographies empowers the creation and operation of large scale and complex distributed software systems with collaborative and adaptive characteristics. Such systems appear in different areas of interest, e.g. pervasive systems and scientific workflows. The easy availability of resources on demand through cloud computing allow for scaling the infrastructure required for their instrumentation. At the same time, however, a number of challenges arise related to the cloudification of the necessary middleware and the related trade-offs between cost and performance of such systems. In this talk we discuss our effort towards addressing these challenges, as well as present a vision for a next generation of widely distributed, large scale systems which combine different computing paradigms.
Vasilios Andrikopoulos is assistant professor at the University of Groningen, where he is a member of the Software Engineering and Architecture group in the Johann Bernoulli Institute for Mathematics and Computer Science. His research is in the area of software architectures for service-oriented, cloud-based, and hybrid systems and infrastructures, as well as software engineering with an emphasis on evolution and adaptation. He received his PhD from Tilburg University, the Netherlands. He has experience in teaching database systems, software modeling and programming, business process management and integration, and service engineering. He has participated in a number of EU projects, including the Network of Excellence S-Cube.

BPM cluster meeting (09 Dec): Presentation by Paul Grefen


BPM cluster meeting (09 Dec): Presentation by Paul Grefen

Dear All,
We are pleased to invite you to our next BPM Cluster Meeting that will take place on Friday, Dec.09, 2016 — 12:30 – 13:30 (Paviljoen K16 )
Our speaker is Paul Grefen.
Please find below the information about his talk.
This was a keynote presentation at EDOC 2016 in Vienna.
Speaker: Paul Grefen

Title: Enterprise Computing and Networked Business Paradigms

Abstract: In recent years, we have seen the emergence of new business paradigms that highlight the importance of business network thinking. These business paradigms stress the idea that business thinking should not be based primarily on an intra-organizational focus, but rather on the relationships with business organizations, such as collaborators or customers. For example, the service-dominant paradigm is centered at networked co-creation of value for customers through services. The recent outcome economy paradigm revolves around facilitating measurable business results for customers. Combining these paradigms with the concept ofagile business leads to dynamic business networks as a first order citizen in business engineering. These developments have a strong impact on the domain of enterprise computing: on the one hand, it requires an outside-in engineering to complement the traditional inside-out approach; on the other hand, it requires a decoupling of strategic resource-based design from tactic value-based design. In this presentation, networked business paradigms are illustrated and their impact on enterprise computing is explored.

Guest Speaker in the BPM Cluster (11 Nov): Dr. Bill Curtis


Guest Speaker in the BPM Cluster (11 Nov): Dr. Bill Curtis

We are pleased to invite you to our next BPM Cluster Meeting that will take place on Friday, Nov.11, 2016 — 12:30 – 13:30. 

Our guest speaker is Dr. Bill Curtis –  an eminent software and organizational scientist.
Please find below the details about Dr. Curtis and his talk.

DateFriday, November 11th, 12.30 – 13.30
Location:  Auditorium 2 (https://goo.gl/maps/12vWpRU21hx). Eindhoven University of Technology, Building: Auditorium, Room: 1.02, 5612 Eindhoven.

SpeakerDr. Bill Curtis
TitleBusiness Process Maturity, Improvement, and Technology
Implementers of business process re-engineering, process improvement, and process technology too often make incorrect assumptions about their organizations.  First, they assume the organization has a business process.  Second, they assume there is one such process, rather than many.  When viewed from a process maturity perspective both of these assumptions are frequently wrong.  To avoid pitfalls that have caused as many as 70% of re-engineering and improvement programs to underperform, process re-engineering, improvement, and technology must be matched to the process maturity of the organization.  The Business Process Maturity Model (BPMM), an international standard of the Object Management Group (OMG), will be described from an organizational development and improvement perspective.  The characteristics of each maturity level explain many of the lessons that process improvement programs such as Six Sigma have had to learn to be successful, as well as why many implementations of process re-engineering and technology did not achieve their promised benefits.  These observations will illustrate with industrial examples, and will suggest one path for integrating IT with organizational science.

bill curtisDr. Bill Curtis is best known for leading the development of the Capability Maturity Model (CMM) and People CMM while directing the Software Process Program in the Software Engineering Institute at Carnegie Mellon University. CMM has become the global standard for evaluating the capability of organizations developing software. He later led the development of the Business Process Maturity Model (BPMM), now an OMG standard. Dr. Bill Curtis is currently SVP and Chief Scientist with CAST, which markets software analysis and measurement technology, where he heads CAST Research Labs.  He is also the Executive Director of the Consortium for IT Software Quality, a special interest group associated with the Object Management Group (OMG) chartered to produce international standards for measuring the size and quality of software from source code analysis. He has worked at GE Space Division, ITT, MCC, and co-founded a CMM-consultancy, TeraQuest, which was sold to Borland in 2005.  He taught behavioral statistics and conducted research on organizational leadership and sports psychology while in the Organizational Research Unit at the University of Washington.  He has published 4 books, over 150 papers, and is a Fellow of the Institute of Electrical and Electronics Engineers (IEEE) for his contributions to software process improvement and measurement.

–>> Follow this link for the presentation file.

BPM cluster meeting (18 Oct): Presentation by Rob Kusters

On Tuesday October 18th, Rob Kusters will give a presentation with the following topic:

Title: Risks and problems on the intersection of Agile and traditional development methods in hybrid organizations
This research aims to identify the risks and problems experienced in the alignment and collaboration between Agile and traditional development methods within hybrid organizations. A literature search was executed looking at evidence from combinations of Agile, traditional development methods and hybrid organizations. The analysis focuses on risks, problems and challenges to scope the research area. Classification workshops were used to group the results from literature into a coherent whole. The result was tested in a single embedded case study.

BPM cluster meeting: two presentations on Business Process Maturity

In the BPM cluster meeting on June 10, we will have two talks on the topic Business Process Maturity:



Title: A Maturity Model for Care Pathways

By: Oktay Turetken


Over the last recent decades, increasing the quality of healthcare services while reducing costs has been among the top concerns in the healthcare landscape. Several healthcare institutions have initiated improvement programs and invested considerably in process orientation and management. Care pathways are receiving increasing attention from clinicians, healthcare managers, and academics, as a way to standardize healthcare processes to improve the safety, quality, and efficiency of healthcare services. Despite considerable literature on the definition of care pathways, to date there is no agreement on their key process characteristics and the way they traverse from an immature to a mature state. Such a model would guide healthcare institutions to assess pathways’ level of maturity and generate a roadmap for improving towards higher levels. In this paper, we propose a maturity model for care pathways that is constructed taking a generic business process maturity model as a basis. The model was refined through a Delphi study with nine domain experts to address healthcare domain specific concerns. To evaluate its validity, we applied it in assessing the maturity of a particular care pathway taking place in 11 healthcare institutions in the Netherlands. The results indicate the usefulness of the proposed model in assessing pathway’s maturity and its potential to provide guidance for its improvement.



Title: The Impact of a BPMS implementation on Business Process Maturity: A Nested Case Study in an International Financial Institution

by: Marijn Koops (Master student supervised by O.Turetken and I.Vanderfeesten)


This thesis work studies the impact of Business Process Management System (BPMS) implementation on the maturity of organisation’s business processes; i.e. organisation’s level of process orientation. We performed a nested case study in a Financial Institution (DLL, De Lage Landen), which is in the process of implementing a BPMS (Pega Systems) in a number of divisions around Europe. Using a questionnaire and semi-structured interviews with company employees, we investigated the impact of implementing a BPMS on the diverse aspects of BP maturity (e.g. culture, governance, leadership, ownership, performance measurement) as quantified by two of the most referenced BP maturity models in the literature. Although the implementation of the BPMS will take another 1.5 years and our initial results are based on a limited set of implemented processes, early findings seem to support a positive relation between the BPMS implementation and an increased level of process orientation, and provide insights into the mechanisms leading to this relation.

BPM cluster meeting: presentation by Mohammad Rasouli

On Friday May 13th, Mohammad will give a presentation with the following topic:

Title: A reference architecture to support information governance in service oriented business networking

Abstract: Following the presentation about information governance issues in service-oriented business networks within the BPM cluster meeting in February, an architectural solution in the form of a reference architecture will be presented. This reference architecture supports high quality information exchanges among collaborating parties in order to support and enable composing and enacting dynamic networked business processes. During the cluster meeting, a discussion will be led on the conceptual integrity of the developed reference architecture. Within this discussion, the suitability of the considered architectural principles and architectural decisions for the development of the reference architecture will be investigated.

BPM cluster meeting : student presentations by Zoë Vangangelt and Ruud Lubbers

In the next BPM cluster meeting on March 11th, two master student presentations are scheduled:

  1. Presentation by IM master student Zoë Vangangelt [12:30 – 13:00]
    • Title: Application and evaluation of the BASE/X framework in the healthcare domain
    • Abstract: This presentation relates to the master thesis research, which addresses the lack of studies on the usability of the BASE/X framework in the healthcare sector. Through a case study at Lunet Zorg, the application of BASE/X is extensively evaluated. Based on this application and evaluation, the research provides recommendations that guide the improvement of the BASE/X framework and enhance success in future applications of BASE/X.
    • Supervisors: Irene Vanderfeesten and Oktay Türetken
  2. Presentation by OML master student Ruud Lubbers [13:00 – 13:30]
    • Title: A selective maintenance model and supporting architecture: An application from the semi-conductor industry
    • AbstractI: n this research project, that has been conducted at ASML, the maintenance strategy is investigated. A selective maintenance model has been developed, that can determine the set of preventive maintenance actions that can be performed during a given timeframe. An analysis has been performed to show the performance of this model, compared to the current strategy, under various parameter settings. An analysis of the current information system architecture was conducted, in order to determine how the selective maintenance model can be implemented. A software tool was developed , following the specifications of the model developed and system architecture specifications.
    • Supervisors: Claudia Chituc and Simme Douwe Flapper

BPM cluster meeting: presentation by Mohammad Rasouli

During the next BPM cluster meeting Mohammad Rasouli will give a presentation about his work.

  • Title: Architectural solutions for information governance in dynamic business networks
  • Abstract:The competition in globalized markets highlights the need for the formation of dynamic business networks to provide mass-customized integrated solutions for customers. However, dynamic interoperations among parties within a business network results in emerging information governance (IG) requirements. In previous research different architectural solutions have been developed to support dynamic business networks. In this paper we investigate in the extent to which the emerging IG requirements in dynamic business networks are covered by developed architectural solutions. This investigation reflects required future developments to enrich architectural solutions in order to support IG requirements in dynamic business networks.

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