Guest Speaker in the BPM Cluster (11 Nov): Dr. Bill Curtis

We are pleased to invite you to our next BPM Cluster Meeting that will take place on Friday, Nov.11, 2016 — 12:30 – 13:30. 
Our guest speaker is Dr. Bill Curtis –  an eminent software and organizational scientist.
Please find below the details about Dr. Curtis and his talk.

DateFriday, November 11th, 12.30 – 13.30
Location:  Auditorium 2 ( Eindhoven University of Technology, Building: Auditorium, Room: 1.02, 5612 Eindhoven.

SpeakerDr. Bill Curtis
TitleBusiness Process Maturity, Improvement, and Technology
Implementers of business process re-engineering, process improvement, and process technology too often make incorrect assumptions about their organizations.  First, they assume the organization has a business process.  Second, they assume there is one such process, rather than many.  When viewed from a process maturity perspective both of these assumptions are frequently wrong.  To avoid pitfalls that have caused as many as 70% of re-engineering and improvement programs to underperform, process re-engineering, improvement, and technology must be matched to the process maturity of the organization.  The Business Process Maturity Model (BPMM), an international standard of the Object Management Group (OMG), will be described from an organizational development and improvement perspective.  The characteristics of each maturity level explain many of the lessons that process improvement programs such as Six Sigma have had to learn to be successful, as well as why many implementations of process re-engineering and technology did not achieve their promised benefits.  These observations will illustrate with industrial examples, and will suggest one path for integrating IT with organizational science.

bill curtisDr. Bill Curtis is best known for leading the development of the Capability Maturity Model (CMM) and People CMM while directing the Software Process Program in the Software Engineering Institute at Carnegie Mellon University. CMM has become the global standard for evaluating the capability of organizations developing software. He later led the development of the Business Process Maturity Model (BPMM), now an OMG standard. Dr. Bill Curtis is currently SVP and Chief Scientist with CAST, which markets software analysis and measurement technology, where he heads CAST Research Labs.  He is also the Executive Director of the Consortium for IT Software Quality, a special interest group associated with the Object Management Group (OMG) chartered to produce international standards for measuring the size and quality of software from source code analysis. He has worked at GE Space Division, ITT, MCC, and co-founded a CMM-consultancy, TeraQuest, which was sold to Borland in 2005.  He taught behavioral statistics and conducted research on organizational leadership and sports psychology while in the Organizational Research Unit at the University of Washington.  He has published 4 books, over 150 papers, and is a Fellow of the Institute of Electrical and Electronics Engineers (IEEE) for his contributions to software process improvement and measurement.



Project: Performance measurements in the semi-process industry

The Information Systems group is often contacted by industrial organizations with assignments that could lead to student projects at various levels (master thesis project, bachelor completion project, etc.) Through this website we make these topics available to our students. In this post, we announce one such project, involving company Marel.

Performance measurements in the semi-process industry

The organization

Marel is an international supplier of advanced systems for the food processing industry. With around 3700 employees worldwide, Marel focuses on the segments of Poultry Processing, Further Processing, Meat and Fish. At its modern plant in Boxmeer, the operating company Marel Stork Poultry Processing B.V. focuses on the design, production and installation of production systems for the poultry processing industry. As the world market leader, the organization is constantly looking for opportunities to increase the productivity of its customers, within the bounds of quality and innovation. In addition to offices in Boxmeer (NL), Dongen (NL) and Gainesville (Georgia, USA), the organization has regional offices in a large number of countries.

Master Thesis assignment

The highly automated production lines of modern poultry processors process 13.500 broilers per hour. Each broiler has its own quality specifications and unique weight, which determines its destination and potential value. The destination of a broiler can end up in several different articles; a modern retail plant offers a variety of more than 500 product articles.  In order to make optimal use of the potential value of each individual broiler an information system is required. A lot of attention is paid to animal welfare, food safety, quality, full traceability, water and energy consumption. The aim is to add value to poultry as effectively as possible. The overall performance of a poultry processor is depending on a lot of factors, one of the indirect factors is production planning. Production planning on a daily level is a real challenge in the poultry processing industry. The uncertainty of the demand on one side and the dynamics of the raw material supply on the other side ask for planning skills of the processor. A lot of data and an information system are used to control the production. The exact impact of planning and scheduling is difficult to determine, but enhancements of the planning performance gains big advantages. Innova is the provided information system by Marel to support planners. For now we have an interesting Master Thesis assignment for an entrepreneurial student. In order to improve the planning performance on the long term, initially the performance should be measured in order to quantify possible improvements. The assignment is to set up a method to measure the production planning performance of a retail poultry processor. The business process of production planning is known and can be used as a starting point. Determining (key) performance indicators and an overview of required vs. redundant (available) data are the most obvious deliverables.

Contact information: Marel, via Rik Eshuis, or Irene Vanderfeesten.


Play your favorite games, together.


The European population is aging. Moreover, family and friend circles are compromised by the busy schedules of working citizens. It is already challenging balance between professional goals and duties, personal fitness and leisure activities as well as family (i.e., quality) time, especially involving multiple generations. The expected mobility of the active workers puts additional pressure on this. At the same time, there is economic need and corresponding political pressure for keeping the elderly longer at home, independent of managed care. Unless we provide new ways to empower European citizens, the anticipated economic benefits will be hindered by a too high pressure on families and home care organizations.


GameBus will provide a novel App to turn currently perceived duties regarding cognitive, physical and social activities into an enjoyable gaming experience. The key idea is to let people play the different games they enjoy truly as an individual in such a way that they are part of an integrated social interaction. Among others, elderly will be able to play their favorite brain training game (e.g., Sudoku) while joining forces with their younger peers that go out for a physical activity (e.g., running). Game players stimulate each other in order to achieve team goals, which favors their health directly. Implicitly, the game sessions will also counter social isolation and unconsciously vulnerable elderly will be monitored against cognitive decline too. Finally, GameBus will generate rich, integrated data (related to cognitive, physical, and social activities) with big commercial and scientific potential.

More Information

We have secured funding to bring this concept to reality in 2015 and scale it up in 2016.  Please see and

Invitation to Join the SAP Student Entrepreneurship Program

The Technical University Eindhoven is invited to participate in the SAP Student Entrepreneurship Program, which supports university Entrepreneurship Centers and Startup Incubators in preparing students to form early Startups using technology from SAP.

Qualified student Startups have the opportunity to join the SAP Startup Focus Program which works with Startups in the Big Data, real time and predictive analytics spaces to develop new applications on SAP HANA and accelerate traction in the market. Benefits include:

Project Harvesting SPR repair materials

The Information Systems group is often contacted by industrial organizations with assignments that could lead to student projects at various levels (master thesis project, bachelor completion project, etc.) Through this website we make these topics available to our students. In this post, we announce one such project, involving company Philips.

Background, Present situation:
De Service Parts & Repair afdeling repareert onderdelen (“artikelen”) van medische systemen die in het ziekenhuis defect zijn gegaan voor de Service Parts Supply chain organisatie (SPS) van Philips Healthcare. Met regelmaat kunnen artikelen als geheel niet gerepareerd worden wat betekent dat het in zijn geheel wordt afgevoerd. Er kunnen echter nog bruikbare onderdelen zitten in het af te voeren artikel die bij overige reparaties hergebruikt kunnen worden. Nu maakt men hier géén gebruik van daar het huidige repair proces en SAP systeem hier niet op is ingericht.

Reason why this project is nessecary:
Beoogde efficientie verbetering en kosten besparing binnen de service parts & repair afdeling door hergebruik van onderdelen en tegelijkertijd de afvalstroom reduceren met minder milieubelasting tot gevolg.

De afstudeeropdracht bevat:
1. een haalbaarheidsstudy met daarin de volgende aspecten:
-het opzetten van een business case om mogelijke besparing in kaart te brengen (voornamelijk vanuit financieel oogpunt)
-het toetsen van de uitvoerbaarheid in de huidige SAP omgeving en de mogelijke vereiste aanpassingen daarin
-een 1e opzet van het proces en vereiste wijze van werken (vanuit SAP en logistiek oogpunt)
-het toetsen van de eisen & richtlijnen vanuit Quality & Regulatory, finance oogpunt etc.
op basis waarvan een go/no go beslissing tot implementatie kan worden genomen,
2. de implementatie: het SAP technisch en logistiek (supply chain) inrichten van een compliant process (bij positieve haalbaarheids study), en
3. het opleveren van een procesbeschrijving en benodigde werkinstructies
om onderdelen van niet te repareren artikelen te kunnen hergebruiken via binnen de SAP MBP omgeving op een wijze die voldoet aan gestelde eisen & richtlijnen.
Bij een negatieve business case zal het vervolg van de afstudeeropdracht in onderling overleg opnieuw gedefinieerd moeten worden.

Expect result:
Een kostenbestaring en reductie in af te voeren materialen (minder milieubelastend) als gevolg van hergebruik van onderdelen van niet te repareren artikelen middels een proces wat voldoet aan geldende eisen & richtlijnen binnen de huidige SAP MBP omgeving.

Candidate profile:
De afstudeerder dient een informatie technology/IT study te volgen (liefst met basis SAP kennis) en een haalbaarheidsstudy uit te kunnen voeren waarin een (met name financiele) business case opgezet dient te worden en processen getoetst worden t.o.v. geldende eisen & richtlijnen (o.a. vanuit financieel en quality & regulatory oogpunt)

Contact for more information: Rik Eshuis

Project Visual Management Philips Healthcare

The Information Systems group is often contacted by industrial organizations with assignments that could lead to student projects at various levels (master thesis project, bachelor completion project, etc.) Through this website we make these topics available to our students. In this post, we announce one such project, involving company Philips.

Background, Present situation:
Daily start-up meetings in Operations are using data to provide overview of performance and to support scheduling and decisions. These data are (partly real time) maintained and daily presented in Microsoft Excel format. Examples of data used: people & production planning, availability of components, quality issues, safety issues, actions and improvements.

Reason why this project is nessecary:
At present there is no full standardisation between production teams regarding data content and means of presentation. Available systems are not user friendly with respect to filling, maintaining and presenting. Avalable systems are not following the Philips Lean guidelines.

Design and introduce a standardised and robust visual management system for daily start up, which can be used in all MR Operations teams in Best, using available data and following Philips Lean guidelines.

Expect result:
The system has to work and to be robust and easy to maintain. Users (Unit Managers, Team Leaders, Shop Floor Controllers, Operators) will be trained to enter data and to present. The design will be carried over to the designated key user (Production Controller).

Contact for more information: Rik Eshuis

Ontwerpen Business Proces Trucks Logistics DAF

The Information Systems group is often contacted by industrial organizations with assignments that could lead to student projects at various levels (master thesis project, bachelor completion project, etc.) Through this website we make these topics available to our students. In this post, we announce one such project, involving company DAF

Binnen de sector Marketing & Sales valt onder andere de afdeling Trucks Logistics. Binnen deze afdeling zijn we op zoek naar een afstudeerder.
DAF kent op dit moment verschillende, los staande, systemen waarmee een dealer een offerte kan maken voor een klant. Een technisch systeem, een commercieel systeem, een Lease systeem en een onderhouds systeem. Tevens is er een separaat Customer Relation Management systeem. Gewenste situatie Eén systeem waarin al deze functie gebieden gekoppeld zijn, waarmee het voor de verkoper eenvoudiger wordt een “Integrated Proposal” te maken. Integrated betekent hierin, een voorstel naar de klant met twee of meer onderdelen (Truck, Lease, Onderhoud). Je ontwerpt het business proces en de business rules om tot een geintegreerde offerte te komen. Hierbij ligt er een uitdaging voor het financiële management en afstemming van de verschillende (nu drie) DAF voorstellen. – marge optimalisatie voor DAF (bv Truck prijs wat lager dan kan lease betere prijs afgeven), – management van regels van de drie onderdelen zelf (bv Geen Lease in Frankrijk) – snelle on-line beslissingen tussen de drie onderdelen, zodat een verkoper direct en aanbieding kan doen – overzicht houden over alle uitstaande deals en wie, waar marges maakt – overzicht voor de verkoper – etc. Je moet informatie verzamelen en afstemmen bij verschillende partijen voor het modelmatig oplossen van de problematiek en uitwerken tot voorstellen. Uiteindelijk ga je model voorstellen maken en “testen” bij de belang hebbenden.
Voor deze afstudeeropdracht zijn we op zoek naar een Universitaire student Bedrijfskunde of van een andere relevante opleiding. Je hebt kennis van Excel, bent communicatief sterk, kunt conceptioneel denken en kunt goed omgaan met het politiek karakter van deze opdracht.
Wij bieden
Als stagiaire of afstudeerder bij DAF ontvangt je uiteraard een stagevergoeding. Tevens kun je in aanmerking komen voor een vergoeding huisvestingskosten als je voor je stage in Eindhoven e.o. een kamer zoekt. DAF biedt een inspirerende, uitdagende werkomgeving waarin veiligheid voorop staat. Je kiest niet alleen voor een functie, je kiest vooral voor een loopbaan bij DAF. Een aansprekende en zelfstandige functie met prima arbeidsvoorwaarden, goede werksfeer en uitstekende loopbaan- en opleidingsmogelijkheden in een internationale organisatie met standplaats Eindhoven. Kortom: Drive your career, join DAF!


Contact for more information: Pieter Van Gorp

Project assignment at Philips Healthcare

The Information Systems group is often contacted by industrial organizations with assignments that could lead to student projects at various levels (master thesis project, bachelor completion project, etc.) Through this website we make these topics available to our students. In this post, we announce one such project, involving company Philips.

De opdracht: haalbaarheids studie of SAP workflow de mogelijkheden heeft om de onderstaande wensen te realiseren.

Indien SAP functionaliteit bruikbaar is voor opzetten van Engineering Change proces: het maken van project plan voor ontwikkeling en implementatie.

The intended use of workflow is to

1.       Track the status of the implementation of an Engineering Change Requests (ECR) in the supply chain;

2.       Manage the action plan for supply chain implementation for each functional area participating in the master data enrichment process.

3.       Generate reports / KPI’s with regard to implementation of Engineering Change Requests (ECR) in the supply chain

4.       Be  able to manage electronic signatures [electronic approval on ECR level and on action plan level for each functional area]. Then it will no longer be necessary to archive signed hardcopies of the implemented ECRs.


Contact for more information: Pieter Van Gorp

Colloquium Heiko Ludwig IBM Research Almaden

On Tuesday May 28th, Dr. Heiko Ludwig of IBM Almaden Research Lab (San Jose, CA, USA) will visit us. Heiko will give a presentation at 14:00 (in the field of business/IT alignment, business modeling, service management).

Title: Modeling and Measuring the IT Business Relationship

Studying the relationship of IT on a business is not novel. All organizations are interested in learning about the return of an investment decision in IT and many researchers and practitioners – in particular equipment vendors – develop models that provide a return analysis. While these models were often sufficient to address the decision-making needs of an organization, the increasing degree of outsourced services – cloud or on-premise – and the changing competitive landscape for many IT clients requires a more fine-grained understanding about how IT impacts a business and how a business impacts IT. This colloquium will discuss approaches to measure the impact of a change in an IT system on an organization and the impact of business behavior on IT consumption. We will also discuss how insights gained can inform service design decisions.

Heiko Ludwig is a Research Staff Member with IBM’s Almaden Research Center in San Jose, CA and manages the Outcome Based Business Modeling team in the Almaden Services Research department. His current work relates to business impact modeling, business architecture, reasoning on data veracity and machine learning. Prior work addressed issues of service management and service management platforms, including large-scale, loosely coupled, cross-domain distributed systems, including service outsourcing and cloud computing. Specifically, this includes the issues of managing cross-domain processes, service catalogs and service requests as well as managing the variability of process and configurations. Other recent work includes SLA and policy management.
Heiko published about 100 refereed articles, conference papers, and book chapters as well as technical reports. He is a managing editor of the International Journal of Cooperative Information Systems and frequently serves in editorial capacity, as conference organizer, PC member, research program reviewer, on standards bodies and as conference reviewer. Heiko is also the author of numerous patents. Prior to the Almaden Research Center Heiko worked at the TJ Watson Research Center, IBM’s Delivery Centers in Argentina and Brazil, and IBM’s Zurich Research Laboratory. He holds a Master’s (Diplom) degree and a PhD in information systems (Wirtschaftsinformatik) from Otto-Friedrich University Bamberg, Germany.