BPM cluster meeting: two presentations on Business Process Maturity

In the BPM cluster meeting on June 10, we will have two talks on the topic Business Process Maturity:



Title: A Maturity Model for Care Pathways

By: Oktay Turetken


Over the last recent decades, increasing the quality of healthcare services while reducing costs has been among the top concerns in the healthcare landscape. Several healthcare institutions have initiated improvement programs and invested considerably in process orientation and management. Care pathways are receiving increasing attention from clinicians, healthcare managers, and academics, as a way to standardize healthcare processes to improve the safety, quality, and efficiency of healthcare services. Despite considerable literature on the definition of care pathways, to date there is no agreement on their key process characteristics and the way they traverse from an immature to a mature state. Such a model would guide healthcare institutions to assess pathways’ level of maturity and generate a roadmap for improving towards higher levels. In this paper, we propose a maturity model for care pathways that is constructed taking a generic business process maturity model as a basis. The model was refined through a Delphi study with nine domain experts to address healthcare domain specific concerns. To evaluate its validity, we applied it in assessing the maturity of a particular care pathway taking place in 11 healthcare institutions in the Netherlands. The results indicate the usefulness of the proposed model in assessing pathway’s maturity and its potential to provide guidance for its improvement.



Title: The Impact of a BPMS implementation on Business Process Maturity: A Nested Case Study in an International Financial Institution

by: Marijn Koops (Master student supervised by O.Turetken and I.Vanderfeesten)


This thesis work studies the impact of Business Process Management System (BPMS) implementation on the maturity of organisation’s business processes; i.e. organisation’s level of process orientation. We performed a nested case study in a Financial Institution (DLL, De Lage Landen), which is in the process of implementing a BPMS (Pega Systems) in a number of divisions around Europe. Using a questionnaire and semi-structured interviews with company employees, we investigated the impact of implementing a BPMS on the diverse aspects of BP maturity (e.g. culture, governance, leadership, ownership, performance measurement) as quantified by two of the most referenced BP maturity models in the literature. Although the implementation of the BPMS will take another 1.5 years and our initial results are based on a limited set of implemented processes, early findings seem to support a positive relation between the BPMS implementation and an increased level of process orientation, and provide insights into the mechanisms leading to this relation.

BPM cluster meeting: presentation by Mohammad Rasouli

On Friday May 13th, Mohammad will give a presentation with the following topic:

Title: A reference architecture to support information governance in service oriented business networking

Abstract: Following the presentation about information governance issues in service-oriented business networks within the BPM cluster meeting in February, an architectural solution in the form of a reference architecture will be presented. This reference architecture supports high quality information exchanges among collaborating parties in order to support and enable composing and enacting dynamic networked business processes. During the cluster meeting, a discussion will be led on the conceptual integrity of the developed reference architecture. Within this discussion, the suitability of the considered architectural principles and architectural decisions for the development of the reference architecture will be investigated.

BPM cluster meeting : student presentations by Zoë Vangangelt and Ruud Lubbers

In the next BPM cluster meeting on March 11th, two master student presentations are scheduled:

  1. Presentation by IM master student Zoë Vangangelt [12:30 – 13:00]
    • Title: Application and evaluation of the BASE/X framework in the healthcare domain
    • Abstract: This presentation relates to the master thesis research, which addresses the lack of studies on the usability of the BASE/X framework in the healthcare sector. Through a case study at Lunet Zorg, the application of BASE/X is extensively evaluated. Based on this application and evaluation, the research provides recommendations that guide the improvement of the BASE/X framework and enhance success in future applications of BASE/X.
    • Supervisors: Irene Vanderfeesten and Oktay Türetken
  2. Presentation by OML master student Ruud Lubbers [13:00 – 13:30]
    • Title: A selective maintenance model and supporting architecture: An application from the semi-conductor industry
    • AbstractI: n this research project, that has been conducted at ASML, the maintenance strategy is investigated. A selective maintenance model has been developed, that can determine the set of preventive maintenance actions that can be performed during a given timeframe. An analysis has been performed to show the performance of this model, compared to the current strategy, under various parameter settings. An analysis of the current information system architecture was conducted, in order to determine how the selective maintenance model can be implemented. A software tool was developed , following the specifications of the model developed and system architecture specifications.
    • Supervisors: Claudia Chituc and Simme Douwe Flapper

BPM cluster meeting: presentation by Mohammad Rasouli

During the next BPM cluster meeting Mohammad Rasouli will give a presentation about his work.

  • Title: Architectural solutions for information governance in dynamic business networks
  • Abstract:The competition in globalized markets highlights the need for the formation of dynamic business networks to provide mass-customized integrated solutions for customers. However, dynamic interoperations among parties within a business network results in emerging information governance (IG) requirements. In previous research different architectural solutions have been developed to support dynamic business networks. In this paper we investigate in the extent to which the emerging IG requirements in dynamic business networks are covered by developed architectural solutions. This investigation reflects required future developments to enrich architectural solutions in order to support IG requirements in dynamic business networks.

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BPM company presentation: Metasonic

Thursday October 15, 2015, 12:30 -13:30 hrs, Pav K16

On October 15, we will have a company presentation in the BPM cluster by Metasonic.

Speaker: Udo Kannengiesser, Metasonic GMBH (Germany)

Title: Subject-oriented Business Process Management (S-BPM)  Abstract: Subject-oriented Business Process Management (S-BPM) is a stakeholder-centric, communication-based approach to BPM. In contrast to approaches based on global control flow, S-BPM separates processes into multiple viewpoints, each of which describes the behaviour of a different process participant (or “subject”). A single overall process model emerges from the interconnection of the partial viewpoints via messages. Such a clear separation of concerns together with the very simple notation of S-BPM allows novice modellers to readily model their work procedures from their own, “subjective” perspective. This seminar provides an introduction to the fundamental concepts, tools and benefits of S-BPM, and shows outcomes of related research projects.

About the speaker:  Udo Kannengiesser is a researcher in BPM with over 15 years of experience in modelling dynamic processes and developing agile process management systems. He has published more than 60 research papers in the fields of business process management, information systems, design science and artificial intelligence. His work on the FBS process framework of design has become a major reference for design researchers worldwide and has been applied in various design disciplines including business process design. He obtained his PhD from the University of Sydney (Australia) and worked as a research scientist at National ICT Australia. He is currently a senior research engineer at Metasonic GmbH (Germany), where he leads several research projects related to agile BPM.

Joint BPM/BPI cluster meeting on June 18: presentation by Remco and Oktay on “the effect of exceptions in business processes”

Agenda BPM Cluster Meeting Thursday June 18, 2015

  1. Announcements and updates on current research activities [12:30 – 12:40]
  2. Brainstorm on how to increase participation in BPM cluster meetings [12:40 – 12:50]
    • Regular meeting day and time (see Doodle poll)
  3. Presentation by Remco Dijkman and Oktay Turetken [12:50 – 13:30]
    • Title: The Effect of Exceptions in Business Processes
    • Abstract: Business process models typically distinguish between the normal flow of work and exceptions to the normal flow. However, business processes often present an idealized view. When looking at the way in which the work is actually performed, unexpected exceptions to the normal flow of work – exceptions that are not modelled in the business process model – also occur. This has an effect on the efficiency of the organization, because information systems are not developed to handle unexpected exceptions. In this talk, we will present the findings of our study on the effect that exceptions have on the operational performance of an organization. We studied the effect by analyzing execution logs of information systems from five organizations, classifying execution paths from those logs as normal or exceptional. Subsequently, we analyzed the differences between normal and exceptional paths. The results show that exceptions are related to worse operational performance in terms of a longer throughput time and that unexpected exceptions lead to a stronger increase in throughput time than expected exceptions. The results also show that there are different types of exceptions, which have different effects on operational performance.

Joint BPI-BPM cluster meeting on January 14

Claudia suddenly had to cancel her BPM cluster presentation that was scheduled for January 22nd. We found an alternative solution in combining the BPI and BPM cluster meetings this month. This joint BPI-BPM cluster meeting will take place on Wednesday January 14 from 12:30 until 13:30 in Pav K16.

The speaker is a BEP-student, supervised by Bilge, who is working on an assignment with ING that is on the border of the BPI and BPM fields (general topic: forecasting performance in business processes based on historic data collected in the data warehouse). Title and abstract of this presentation may follow later.

P.S. Please note that Oktay (as “BPM cluster chair ad interim”) may still decide whether or not to cancel the meeting on the 22nd or have a short meeting.

Call for papers BPM conference 2015

The BPM conference 2015 will take place from 1-3 September, 2015, in Innsbruck, Austria (http://bpm2015.q-e.at/). The call for papers is out now:

Call for Papers

The annual BPM conference is the leading forum for researchers, practitioners, developers and users in the field of Business Process Management (BPM) to explore and exchange knowledge on BPM. The conference covers all aspects of BPM research and practice, including theory, applications, management and technology of BPM, and engages the most renowned representatives of the BPM community worldwide in talks, tutorials, and scientific discussions.

BPM as a research field and as an industry practice has significantly matured and increased its span, but is also facing new and unprecedented challenges such as a need to foster true innovation rather than improvement, to make use of big data opportunities and to account for processes that are increasingly adaptive, flexible and generative rather than structured, formalized and stable.

These new topics add to existing areas of interest and relevance to BPM research and industry. They also attest to an increasingly interdisciplinary nature of BPM research, which puts the conference in close connection to disciplines such as Information Systems, Management and Organizational Science, Data and Knowledge Management, Theory of Processes, Operations Management, Service-Oriented Computing, Social Computing, Cloud Computing, Big Data, and many more.

BPM 2015 will take place in Innsbruck, Austria, in the midst of Tyrol’s breathtaking scenery and stunning mountains. A university town, with a strong record of academic excellence and a vibrant student scene, Innsbruck combines tradition and splendour with modern facilities and attractions. We hope you will join us in this international conference and Olympic city to help shape the BPM methods and technologies of the future. BPM 2015 will feature an industry track, a varied set of BPM-related workshops and co-located events. For the first time, BPM 2015 will also look to host tutorials dedicated to research methods relevant to BPM.


In line with the emergent opportunities and challenges, BPM 2015 explicitly encourages papers that report on research in emerging BPM areas and novel applications of BPM concepts, as well as interdisciplinary BPM research that connects to Operations Research, Management Science, Artificial Intelligence, Cloud Computing, Sensor Technologies and others. To foster such submissions, BPM 2015 will include two new thematic areas, “BPM in a broader context” and “Emerging areas of BPM”. As in previous editions, the BPM conference continues to welcome research papers on traditional BPM topics such as modelling, analysis, improvement, and execution.

Besides regular research papers, authors may submit industry papers, clearly marked as such. All authors of an industry paper submission *must be* from industry or industrial research labs (none of authors can be from an academic institute or a university). An industry paper reports on work within the broad topics of interests to BPM conference but is focused on practice, typically studying requirements imposed by current practice, reporting new problems, or experience on the deployment of methods, solutions, tools or systems in practice. Similar to research papers, industry submissions will be reviewed by multiple PC members including representatives from industry and industrial research labs, and are required to meet the same high quality standards for novelty, technical quality, clarity of the contribution and presentation, and relevance to the topics of interest in BPM community.

Thematic areas in which contributions are sought include, but are not limited to, those listed below. Submissions may fit more than one category, however, corresponding authors will be asked to nominate one primary category for submission. As previously, each major topic is championed by senior PC members, who will promote the topic and lead the review processes taking into consideration specific characteristics of the particular thematic area.

  • BPM in a broader context: the intersection of BPM and other disciplines
    Topic champions: Avigdor Gal, Roel Wieringa, Mathias Weske

    • Decision management and BPM
    • Event handling and BPM
    • BPM and enterprise architecture
    • BPM and auditing
    • Automated planning in BPM
    • Sensor technologies and BPM
    • Scientific workflows and BPM
    • Software process management
    • Security and Risk Management in business process execution
    • Operations research for business processes
    • BPM in healthcare and the medical context
  • Emerging areas of BPM
    Topic champions: Florian Daniel, Akhil Kumar, Farouk Toumani

    • BPM in and for the Cloud
    • BPM with and for the Crowd
    • Social BPM
    • User-centric aspects of BPM
    • Human-centric processes and knowledge-intensive processes
    • Processes in the Internet of Things and Wearable Devices
    • Mobile processes
    • Collective adaptive processes
  • Management and applications of BPM
    Topic champions: Jan vom Brocke, Hajo Reijers, Michael Rosemann

    • Business process lifecycle management
    • Relationship between business strategy and business processes
    • Business process transformation and change management
    • Success factors and measures in BPM
    • BPM governance and compliance management
    • BPM maturity
    • Adoption and Practice of BPM
    • Customer process management
    • Design-led process innovation
  • Process execution and data management
    Topic champions: Boudewijn van Dongen, Marlon Dumas, Michael zur Muehlen, Stefanie Rinderle-Ma

    • Process-oriented and service-oriented software architectures
    • Business process management systems
    • Resource management in business process execution
    • Managing process execution data
    • Process monitoring and performance measurement
    • Adaptive and context-aware process execution
    • Process mining
    • Analytics and visualization of big process data
    • Process data warehousing
    • (Adaptive) Case management
    • Data and event streams in business processes
    • Data integration and data quality in business processes
  • Fundamentals and theory of processes
    Topic champions: Jörg Desel, Marcello La Rosa, Pnina Soffer, Jianwen Su

    • Foundations of business processes and process models
    • Process description and analysis methods and formalisms
    • Algorithms for the analysis of processes
    • Reference process models
    • Foundation of process design and synthesis
    • Artefact-centric processes
    • Process architectures
    • Variability and configuration of processes
    • Managing process collections and repositories

Key Dates

Abstract submission: 8 March, 2015
Full papers submission: 15 March, 2015
Notifications: 15 May, 2015
Camera ready papers: 15 June, 2015

Project: Performance measurements in the semi-process industry

The Information Systems group is often contacted by industrial organizations with assignments that could lead to student projects at various levels (master thesis project, bachelor completion project, etc.) Through this website we make these topics available to our students. In this post, we announce one such project, involving company Marel.

Performance measurements in the semi-process industry

The organization

Marel is an international supplier of advanced systems for the food processing industry. With around 3700 employees worldwide, Marel focuses on the segments of Poultry Processing, Further Processing, Meat and Fish. At its modern plant in Boxmeer, the operating company Marel Stork Poultry Processing B.V. focuses on the design, production and installation of production systems for the poultry processing industry. As the world market leader, the organization is constantly looking for opportunities to increase the productivity of its customers, within the bounds of quality and innovation. In addition to offices in Boxmeer (NL), Dongen (NL) and Gainesville (Georgia, USA), the organization has regional offices in a large number of countries.

Master Thesis assignment

The highly automated production lines of modern poultry processors process 13.500 broilers per hour. Each broiler has its own quality specifications and unique weight, which determines its destination and potential value. The destination of a broiler can end up in several different articles; a modern retail plant offers a variety of more than 500 product articles.  In order to make optimal use of the potential value of each individual broiler an information system is required. A lot of attention is paid to animal welfare, food safety, quality, full traceability, water and energy consumption. The aim is to add value to poultry as effectively as possible. The overall performance of a poultry processor is depending on a lot of factors, one of the indirect factors is production planning. Production planning on a daily level is a real challenge in the poultry processing industry. The uncertainty of the demand on one side and the dynamics of the raw material supply on the other side ask for planning skills of the processor. A lot of data and an information system are used to control the production. The exact impact of planning and scheduling is difficult to determine, but enhancements of the planning performance gains big advantages. Innova is the provided information system by Marel to support planners. For now we have an interesting Master Thesis assignment for an entrepreneurial student. In order to improve the planning performance on the long term, initially the performance should be measured in order to quantify possible improvements. The assignment is to set up a method to measure the production planning performance of a retail poultry processor. The business process of production planning is known and can be used as a starting point. Determining (key) performance indicators and an overview of required vs. redundant (available) data are the most obvious deliverables. Contact information: Marel, via Rik Eshuis, or Irene Vanderfeesten.