Business Agility through Business Engineering (BASE/X)
BASE/X (Business Agility through Business Engineering in the Extended Enterprise) is an approach for the engineering (design) of service-dominant business in a networked, multi-stakeholder business environment. The approach covers all aspects from business strategy conception to business information system architecture blueprinting, including business models, service compositions and executable business processes. In this research activity, the BASE/X framework and its tooling are developed. Currently, there are three Ph.D. projects in execution, researching the following aspects of the BASE/X framework
– Feasibility of business models from the cost/benefit and business network capability perspectives.
– Mapping of business models and associated customer experience journey specification to executable business model specifications.
– Alignment of business strategies, business models, and information system architectures.
BASE/X has been applied in a large number of contexts, both in industry and in research projects. More information: Link1, Link2
Integrated Robotics in Advanced Manufacturing Processes (HORSE)
The HORSE is a research and development project in the European Horizon 2020 framework. It aims to develop technologies for Smart Factories, making end-to-end high tech manufacturing processes, in which robots and humans collaborate, more flexible, more efficient and more effective to produce small batches of customized products. This is done through the use of Internet of Things, Industry 4.0, collaborative robot technology, dynamic manufacturing process management, and flexible task allocation between robots and humans. The innovative view behind HORSE builds on two main developments:
– the seamless integration of human and robotics actors in manufacturing steps, including advanced situation awareness to guarantee safety and augmented reality for task support;
– the integration of horizontal manufacturing processes across individual manufacturing steps (and linked to end-to-end business processes) with vertical manufacturing activities within individual steps.
As part of these developments, the TU/e team focuses on the application, and extension of existing Business Process Management (BPM) technologies for the high tech manufacturing domain, called Manufacturing Process Management (MPM). Benefits that the MPM system can bring are in the coordination and monitoring of the horizontal process on different levels. By standardizing and orchestrating the execution of the process the system provides an up-to-date overview of the end-to-end manufacturing process in terms of e.g. machine status, availability of resources, and traceability of (intermediate) products. The system coordinates tasks and dynamically assigns the most suitable resources (i.e. humans, robots, AGV, etc. in the factory) to execute the tasks. It also supports structured exception handling when e.g. defects, or alarms occur.
More information: Link.
 The Data and Algorithms Toolbox for Automated Services (DATAS)
Efficiency and reliability in (city) logistics and supply chain planning is key to remain competitive and improve sustainability. The objective of this project is to research, build and test (in practice) advanced decision support systems for both multi-channel (retail, detail and e-tail) and multi-company collaboration. The starting point of our multi-channel and multi-company decision support systems involves connectivity, allowing data to be exchanged, shared and connected. Once connectivity is in place, intelligence needs to be built in order to make use of these comprehensive data sources. An information sharing platform will be developed which encapsulates information about the different processes, external factors (e.g. weather, vacation, etc.) and uses that information to provide effective decisions support services to its users. Specifically, adequate, timely and accurate information, based on various data sources is required. This could be (real‐time) information aggregated from multiple sources, including (cooperative) devices, such as transportation infrastructure sensors, but of course also the various information systems from the logistics service providers, shippers etc. The decision support systems to be developed will focus on collaboration. In the different distribution channels companies can benefit a lot from cooperation. Think of using the Retail network to position trailers close to cities, from which Detail and E-tail distribution could be handled. As such, the Retail network brings value for Detail and E-tail distribution. In Detail and E-tail networks, large consolidated volumes need to be transported, for which the Retail network could be used.
More information: Link
The Integrated Synchromodal Transport System Analysis (ISOLA)
The ISOLA program provides the academic underpinning of the ambition and innovation vision that is formulated for synchromodality in the Topsector Logistics. The research will support the development of the multimodal transport system in the Netherlands, and by extension in Europe, into a truly synchromodal transport system, in which infrastructure use, transport services and operations are perfectly aligned with market demand. This requires the integration of data on infrastructure, services and transportation, the development of new synchromodal control mechanisms, and the analysis of demand characteristics of shippers. So far research has addressed horizontal alignment between modes into a coherent network. The main research angle for this program is the vertical alignment, however, i.e. the shipper/client orientation and the relations with the underlying network management. These vertical aspects will become apparent in 4 main scientific contributions:
– Advanced freight transport demand models that include shippers’ logistics responses.
– Models for the design and allocation of multimodal capacity.
– Advanced planning and pricing algorithms for synchromodal networks.
– An ICT infrastructure that allows interactions between the above three systems.
More information: Link
Deviation Analysis Results Tailoring Safety Checklist Systems Intelligently (DARTS-CSI)
DARTS-CSI is a 9 months project in the area of advanced clinical decision support.
The main goal is to design the first Clinical Pathway Support System that reconciles flexibility with safety by managing deviations from pathways in the context of dynamic checklists and workflows. Medical staff should be supported by integrating the system with existing hospital ICT systems and work procedures.
More information: Link
Accelerating C-ITS Mobility Innovation and depLoyment in Europe (C-MobiLE)
C-MobiLE is a large innovation project funded by the European Commission under the Horizon 2020 Programme. It aims to provide large-scale solutions for safe & efficient road transport on European roads, in particular in complex urban areas and for Vulnerable Road Users. It envisions a congestion-free, sustainable and economically viable mobility, minimizing the environmental impact of road transport. To this end, it will deploy large-scale and sustainable C-ITS (Cooperative – Intelligent Transport Systems) services in several pilot cities across Europe. The project consortium comprises 37 members including companies, research institutes, universities, and public bodies from 9 European countries. The main role of the IS Group’s Smart Mobility cluster members in the project is to define and elaborate C-ITS use-cases, design collaborative business models for the mobility services, and evaluate them for their viability and sustainability from various dimensions.
 Maturity Models in Business Process Management
Organisations typically need guidance on how to implement and establish process foundations, structures, and capabilities required to achieve higher product/service quality and lower operating costs. Maturity models are useful business tools for assessing organisational aspects such as processes, structures, people, and culture, and for providing guidance for their improvement. This research area involves the development, application and evaluation of (process) maturity models in different business domains (e.g. in healthcare, finance, software development). More information: Link
 Human Aspects in BPM, Model Understandability and Quality
Human aspects of BPM relate to the interaction, communication, collaboration, and cooperation among individuals and teams in organisations, and their perception of process models and other artefacts throughout the entire BPM lifecycle. As a key artefact in the BPM lifecycle, business process models constitute the basis for organisational improvement and the development of supporting information systems. They play a key role in facilitating communication among various stakeholders, hence, their understandability is important to achieve this purpose. The research in this area involves studies on the factors influencing the understandability and quality of process models, investigations into the process of process modelling including cognitive aspects. More information: Link