Publications on software management

 

Publications are listed per category:

·         Quality:     Process engineering

·         Quality:     Requirements Engineering

·         Performance Indicators

·         Risk Management

·         Software cost estimation

·         CASE

·         Knowledge Base Systems

·         Various

 

Publications

 

Quality: Process Engineering

Jacobs, J., Moll, J.v., P. Krause, Kusters, R.J.., Trienekens, J., Exploring Defect Causes in Products developed by Virtual Teams, Information and Software Technology, Volume 47, Issue 6, 15 April 2005, pp. 399-410, 2005.

Trienekens, J.J.M., Kusters, R.J., Genuchten, M.I.J.M., and Aerts, H., What drives SPI? Results of a survey in the global Philips organisation, In: Dekkers, T (ed.), Proceedings of the 2nd Software Measurement European Forum, Sogetti Nederland BV, pp. 59-68, 2005.

Moll, J. van, Jacobs, J., Kusters, R.J., Trienekens, J.J.M., Defect Detection Oriented Lifecycle Modeling in Complex Product Development, Information and Software Technology, vol. 46, no. 10, pp. 665-675, 2004.

Kusters, R.J., and Trienekens, J.J.M., Defect detection in distributed software systems, In: O’Brien, L., Gold, N., and Kontogiannis, K. (eds.), Proceedings Eleventh International Workshop on Software Technology and Engineering Practice, IEEE Computer Society, Los Aalmitos, pp.3-5, 2004.

Jacobs, J., Moll, J.v., P. Krause, Kusters, R.J.., Trienekens, J., Effects of virtual development on product quality: exploring defect causes, In: O’Brien, L., Gold, N., and Kontogiannis, K. (eds.), Proceedings Eleventh International Workshop on Software Technology and Engineering Practice, IEEE Computer Society, Los Aalmitos, pp. 6-16, 2004.

Kusters, R.J., Heemstra, F.J., Making good software correctly: Hard to do well. In: Meli, R. (ed.) Proceedings Software Measurement European Forum 2004. DPI Srl, Rome, pp. 73-83, 2004.

Trienekens, J.J.M., Kusters, R.J., Rendering, B and Stokla, K., Business Objectives as Drivers for Process Improvement: practices and experiences at Thales Naval The Netherlands (TNNL), In: Desel, J., Pernici, B., Weske, M. (eds). Proceedings second international conference on Business Process Management, Springer Verlag, Berlin, ISBN: 3-540-22235-9, pp. 33-48, 2004.

Solingen, R. van, Kusters, R.J., and Trienekens, J.J.M., Practical guidelines for learning-based software product development, Chapter in: Managing Software Engineering Knowledge, Aurum, A. Jeffery, R. Wohlin, C., and Handzic, M. (eds.), Springer Verlag, 2003, ISBN: 3-540-00370-3, pp. 299-318.

Heemstra, F.J., Kusters, R.J., Soft factors affecting software quality, Software Quality Professional, Vol. 5, nr. 1, pp. 20-29, 2002.

Katalin Balla, Theo Bemelmans, Rob Kusters, Jos Trienekens, QMIM: Quality through Managed Improvement and Measurement: towards a phased development and implementation of a quality management system for a software company, Software Quality Journal, vol. 9, 2001, nr. 3, pp. 177-193.

Rini van Solingen, Theo Bemelmans, Rob Kusters, Jos Trienekens, Practical guidelines for product-focused software process improvement: aligning metrics and improvement programs with industrial product goals, Software Quality Journal, vol. 9, 2001, nr. 4, pp. 269-281.

Kusters, R.J., Heemstra, F.J., Software maintenance: an approach towards control, In: Proceedings of IEEE International Conference on Software Engineering ICSM 2001, Florence, Italy, 7-9 November 2001, IEEE Computer Society, ISBN: 0-7695-1189-9, 2001, pp. 667-671.

Solingen, Rini van, Berghout, Egon, Kusters, Rob J., and Trienekens, Jos J.M., From process improvement to people improvement, Accepted for publication in The International Journal of Software and Technology, to appear in october 2000.

Solingen, Rini van, Kusters, Rob J., Trienekens, Jos J.M., and Uijtrecht, Arnim van, Product focused software process improvement (P-SPI): Concepts and their application, Quality and Reliability Engineering International, Vol. 15, Issue 6, 1999, pp. 475-483.

Solingen, R. van, Uijtrecht, A. van, Kusters, R., and Trienekens, J., Tailoring product focused SPI – Application and customisation, In: Oivo, M., and Kuvaja, P., Proceedings of the International Conference on Product fucused software process improvement, VTT (Technical Research Centre of Finland), Symposium 195, ISBN 951-38-520-9, 1999, pp. 363-378.

Solingen, Rini van, Uijtrecht, Arnim van, Kusters, Rob J., and Trienekens, Jos J.M., Not process improvement but product improvement, In: Kusters, R.J., Cowderoy, A, Heemstra, F.J., and Veenendaal, E.P.W.M., Project control for Software quality, Proceedings of the combined 10th European Software Control and Metrics Conference and the 2nd SCOPE conference on Software Product Evaluation, Herstmonceux, UK, April 27-29, Shaker Publishing, Maastricht, ISBN 90-423-0075-2, 1999, pp. 365-376.

Solingen, R. van, Genuchten, M. van and Kusters, R.J., The impact of EMS support on inspections: description of an experiment, In: Jay Nunamaker jr (ed), Collaboration Systems and Technology track, Proceedings of the 31st Annual Hawaii international Conference on System Sciences. IEEE Computer Society, Los Alamitos, California, ISBN 0-8186-8233-7, 1998, p. 575-579.

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Quality: Requirements Engineering

Kusters, Rob J., Solingen, Rini van, and Trienekens, Jos J.M., Identifying embedded software quality: two approaches, Quality and Reliability Engineering International, Vol. 15, Issue 6, 1999, pp. 485-492.

Kusters, Rob J., Solingen, Rini van, and Trienekens, Jos J.M., Strategies for the identification and specification of embedded software quality, In: Tilley, S., and Verner, J. (eds.), Proceedings 9th international workshop Software Technology and Engineering practice, IEEE Computing Society, Los Alamitos, 1999, ISBN 0-7695-0328-4, pp. 33-39.

Kusters, R., Solingen, R. van and Trienekens, J., Users-perceptions of embedded software quality, In: Budgen, D., Hoffnagle, G. and Trienekens, J., Step ’97: proceedings of the eight international workshop on software technology and engineering practice, IEEE, 1997, ISBN: 0-8186-7840-2, pp. 184 - 197.

Kusters, R., Solingen, R. van, Trienekens, J. and Wijnands, H., Users-perceptions of embedded software reliability, In: Gritzalis, D., Proceedings of IFIP TC5 WG5.4 3rd international conference on reliability, quality and safety of software-intensive systems, Chapman & Hall, 1997, ISBN 0 412 80280 5, pp. 67 - 82.

Kusters, R., Solingen, R. van, Trienekens, J. and Wijnands, H., A multi-party chain for requirements determination, In: Trienekens, J. and Veenendaal, E. van, Software quality from a business perspective Kluwer Bedrijfsinformatica, 1997, ISBN 90 267 2631 7, pp. 148 - 164.

Heemstra, F.J., Kusters, R.J. en Trienekens, J.J.M., Kwaliteit komt niet vanzelf, over kwaliteit moet je praten, Tijdschrift Informatie, jan. 1996, pp. 44-48.

Kusters, R.J., Heemstra, F.J. en Trienekens, J.J.M., Defining Systems Quality: Involving End-Users, In: Rosca, I.G. en Ivan, I., Software Engineering and Applications: proceedings of the 2end international symposium of economic informatics, Ase, boekarest, 1995, pp. 110-121.

Heemstra, F.J., Kusters, R.J. en Trienekens, J.J.M., From Quality Requirement Factor to Quality Factor: an end-user based method, Proceedings of the 6th European Software Cost Modelling Meeting, Kerkrade, mei 1995, pp. 18.1 - 18.19.

Heemstra, F.J., Kusters, R.J. en Trienekens, J.J.M., Kwaliteit van Informatiesystemen, Tijdschrift voor Bedrijfsadministratie, vol. 99, september 1995, pp. 337-343.

Heemstra, F.J.; Kusters, R.J.; Trienekens, J.J.M.: Van kwaliteitsbehoeften naar kwaliteitseisen. Lansa Publishing, Leidschendam, 202 pp.

Heemstra, F.J.; Kusters, R.J.; Tierolf, J.W.; Trienekens, J.J.M: Het specificeren van informatiesysteemkwaliteit door communicatie met eindgebruikers. In: Schreinemakers, J.F., Pol, B.G.F. (eds.): NOBO: zesde onderzoeksdag. NOBO, 1993, pp. 261 - 268.

Kusters, R.J.; Heemstra, F.J.; Trienekens, J.J.M.: Defining systems quality: involving end users. Proceedings of the English Function Point User Group, Bristol, 24 - 26 maart 1993, 12 pp. 

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Performance Indicators

Kusters, R.J., Heemstra, F.J., and Ruys, H., Project performance indicator workbench (PPIW), In: Printz, J. (ed.), Proceedings 12th International Conference Software & Systems Engineering and their Applications Conservatoire National des Arts et Métiers, Paris, 1999, pp. 19-2-1 – 19-2-8.

Heemstra, F.J., Kusters, R.J., Het ontwikkelen van prestatie-indicatoren voor software projecten, In: Checklisten Informatie management, Kluwer Bedrijfswetenschappen, 1999, afl. 28, pp. 3.F501-3.F.5-37

Kusters, R.J., Ruys, H. and Heemstra, F.J., A framework for the development of software development performance indicators, In: Beats, W.R.J., Proceedings of the 6th European Conference on Information Systems, France, june 4-6, Euro-Arab Management School, Granada, Spain, ISBN 84-923833-0-5, 1998, pp. II, 722-II, 735.

Kusters, R.J., Ruys, H. and Heemstra, F.J., Kritieke succesfactoren voor softwareontwikkeling, Tijdschrift Informatie, vol. 40, december 1998, pp. 48-55.

Aerts, A., Blijenberg, J., Heemstra, F., Kusters, R., and Somers, L., Project Performance Indicator Workbench, In: Budgen, D., Hoffnagle, G. and Trienekens, J., Step ’97: proceedings of the eight international workshop on software technology and engineering practice, IEEE, 1997, ISBN: 0-8186-7840-2, pp. 156 - 164.

Kusters, R.J., Ruys, H. and Heemstra, F.J., Performance indicators for IS development, In: Cowderoy, A. (ed.), Proceedings of the 8th European Software Control and Metrics Conference, CSR, London, 1997.

Kusters, R.J., Ruys, H. and Heemstra, F.J., Performance indicators for IS development, In: Bemelmans, Th. en Bij, H. van der (eds.), Proceedings 8e NOBO-onderzoekdag, 18 nov. 1997, ISBN 90-365-1060-0. pp. 245-254.

Heemstra, F.J., Kusters, R.J., Ruys, H.D., Salomons, O.J. and Aendenroomer, W.J., VITAAL: a framework for designing metrics, In: Cowderoy, A. (ed.), Proceedings of the 7th European Software Control and Metrics Conference, CSR, London, 1996, pp. 39-64.

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Risk Management

Heemstra, F.J., Kusters, R.J., and Man, H. de, Guidelines for Managing Bias in Project Risk Assessment, In: Proceedings ISESE-2003, IEEE Computing Society, Los Alamitos, 2002, ISBN 0-7695-2002-2, pp. 262-271.

Heemstra, F.J., Kusters, R.J., Nijhuis, R. and Rijn, T.M.J. van, Dealing with risk: beyond gut feeling: an approach to risk management in software engineering Shaker Publishing, Maastricht, ISBN 90-423-0066-3, 1998, pp. 140.

Heemstra, F.J. and Kusters, R.J., Dealing with risk: a practical approach, Journal of Information Technology, vol. 11, 1996, pp. 333-346.

Heemstra, F.J. and Kusters, R.J., Risk management for IT projects: theory and practice, In: Coelho, J.D., et. al. (eds.), Proceedings of the 4th European Conference on Information Systems, Faculdade de Economia da Universidade Nova de Lisboa, Lisbon, 1996, ISBN: 972-8093-12-8, pp. 673-686.

Heemstra, F.J. en Kusters, R.J., Risicomanagement: van concept naar implementatie, Handboek BIK, mei 1995, pp. D2210-1 - D2210-26.

Heemstra, F.J.; Kusters, R.K.: Risk management - more than a checklist. Proceedings of the 4rd European Software Cost Modelling Meeting, Bristol, 22-24 maart, 1993, pp. 6.1 - 6.8. I&T.

Kusters, R.J.: Risk management in practice. Proceedings of the NATO AC/243 Panel 11 RSG.03 Workshop on software engineering for large complex systems, 19-21 oktober 1993, TNO-FEL, Den Haag, 8 pp. I&T.

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Software cost estimation

Heemstra, F.J., and Kusters, R.J., Defining ICT Proposals, Journal of Enterprise Information Management, Special Issue on IS Evaluation, vol. 17, no. 4,  pp. 258-268, 2004.

Punter, T, Kusters, R.J., Trienekens, J.J.M., Bemelmans, T. and Brombacher, A., The W-Process for Software Product Evaluation: A Method for Goal-Oriented Implementation of the ISO 14598 Standard, Software Quality Journal, Vol. 12, pp. 137-158, June 2004.

Heemstra, Fred J. and Kusters Rob J., Assessing IT-investments: costs, benefits, risks, In: Project control: The Human Factor, Proceedings of the combined 11th European Software Control and Metrics Conference and the 3rd SCOPE conference on Software Product Evaluation, Munich, D, April 18-20, Shaker Publishing, Maastricht, ISBN 90-423-0102-3, 2000, pp. 307-316.

Heemstra, F.J., and Kusters, R.J., Software cost estimation in the Netherlands: ten years later, In: Kusters, R.J., Cowderoy, A, Heemstra, F.J., and Veenendaal, E.P.W.M., Project control for Software quality, Proceedings of the combined 10th European Software Control and Metrics Conference and the 2nd SCOPE conference on Software Product Evaluation, Herstmonceux, UK, April 27-29, Shaker Publishing, Maastricht, ISBN 90-423-0075-2, 1999, pp. 81-88.

Heemstra, F.J., and Kusters, R.J., Schatten van softwarekosten: 10 jaar later, Tijdschrift Informatie, Vol. 41, Sept. 1999, pp. 57-64.

Heemstra, F.J., Genuchten, M. van and Kusters, R.J., Investeren in een technisch-complex project, In: Bruijn, J.A. de, Jong, P. de, Korsten, A.F.A. en Zanten, W.P.C. van (eds.), Grote projecten: besluitvorming en management, Samson H.D. Tjeenk Willink, Alphen aan den Rijn, 1996, pp. 283-298.

Kusters, R.J. en Renkema, T.J.W. (1996), Managing IT investment decisions in their organisational context: the design of ‘local for local’ evaluation models, In: Brown. A., Remenyi, D. (eds), Proceedings of the Third European Conference on IT Investment Evaluation, University of Bath, UK,. ISBN 0-9510066-7-3.

Genuchten, M.J.I.M., Heemstra, F.J. en Kusters, R.J., Bepaling van kosten en baten van automatiseringsprojecten met de KBA-methode, Praktijkgids De Controller & Informatiemanagement, afl. 14, juni 1995, pp. 2.2.7.C-01 - 2.2.7.C-22.

Genuchten, M.J.I.M., Heemstra, F.J. en Kusters, R.J., Software Cost Models, In: Kent, A. en Williams, J.G., Encyclopedia of Microcomputers, vol. 16, Marcel Dekker Inc., Nwe York, 1995, pp. 19-36.

Kusters, R.J.; Renkema, T.W.: Designing local evaluation models for IT investments. Proceedings of the European Software Cost Measurement Conference 1994, 14 pp.

Heemstra, F.J.; Kusters, R.J.: Bepaling van kosten en baten van automatiseringsprojecten. Handboek Checklisten Informatiemanagement, Kluwer Bedrijfswetenschappen, pp. 2.F.4.1 - 2.F.4.42.

Heemstra, F.J. en Kusters, R.J., Function point analysis: a better way of software cost estimation, European Journal of Information Systems, Vol. 1, no. 4, 1991, pp. 229-237

F.J. Heemstra en R.J. Kusters, Software cost estimation and control; lessons learned, Proceedings of the European Software Cost Modelling Meeting, Munich, Germany, 27-29 may 1992.

R.J. Kusters en F.J. Heemstra, Cost benefit analysis implemented in a government organisation, Proceedings of the International Society of Parametric Analysts, 14th annual conference 1992, Munich, Germany, May 25-27, AP-78-AP-91.

M. Howard, R.J. Kusters, F.J. Heemstra en M. van Genuchten, Begroten van software als groepsproces: een alternatieve benadering, Bedrijfskunde, Vol. 64, 1992/2, blz. 143-153.

Kusters, R.J.; Van Genuchten; M., Heemstra, F.J. Are software cost estimation models accurate ?, pp. 155-161. In: Veryard, R. (ed.), The economics of information systems and software, Butterworths, London, 1991.

M. Howard, M. v. Genuchten, F. Heemstra en R. Kusters, Group decision in the realm of software cost estimation, European Software Cost Modelling Meeting, june 1991, Noordwijkerhout, The Netherlands. pp. 14.1-14.11.

M. v. Genuchten, F. Heemstra, M. Howard en R. Kusters, Software metrics: simple questions and answers, European Software Cost Modelling Meeting, june 1991, Noordwijkerhout, The Netherlands. pp. 3.1-3.8.

M. v. Genuchten, F. Heemstra, M. Howard en R. Kusters, Group Decision for Software Cost Estimation ? In: Harten, A. van en Pol, B.G.F. (eds.), NOBO vijfde onderzoekdag, NOBO, Enschede, 1991, ISBN 90 365 047 6.

Heemstra, F.J.; Kusters, R.J.: Function Point Analysis; a better way of cost estimation ? Proceedings of the European COCOMO users' group, 21-23 mei, pp 8.1-8.18, 1990. 

Kusters, R.J.; Van Genuchten; M., Heemstra, F.J. Are software cost estimation models accurate ? Information and Software technology, Vol. 32, pp. 187-190, April 1990.

Heemstra, F.J., van Genuchten, M., en Kusters, R., Evaluatie van begrotingspakketten: beschrijving van een experiment. Informatie, nummer 12, blz. 868 - 874 , 1989.

Heemstra, F.J., Kusters, R.J. Controlling software development costs: a field study. in: Kaltnekar, Z. en Gricar, J. Proceedings conferentie Organization and information Systems, Bled, 13 pag. , 13-15 september 1989. Gorenjski tisk, Kranj, ISBN 86-81049-23-2

Heemstra, F.J., Kusters, R.J. Een typologie voor het begroten en beheersen van software-ontwikkeling. In: Presentaties 4e onderzoeksdag bedrijfskunde, Eindhoven, 11 pag. , november 1989. 

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CASE

Kusters, R.J.; Wijers, G.M.; Dort, H.E. van: Nieuwe ervaringen met CASE. Informatie, 35, themanummer, 1993, pp. 719-728. I&T.

Kusters, R.J.; Wijers, G.M.: On the practical use of CASE tools: results of a survey. In: Lee, H-Y.; Reid, T.F.; Jarzabek, S.: Proceedings of the sixth international workshop on computer aided software engineering, Singapore. IEEE Computer Society Press, Los Alamitos, California, USA, 1993, pp. 2 - 17. I&T.

R.J. Kusters en G.M. Wijers (eds.), Het gebruik van CASE-tools in Nederland, Kluwer, Deventer, 1992.

R.J. Kusters, CASE-tools, In: Bemelmans, van der Pool en Zwanenveld (eds.) Polyautomatiseringszakboek, PBNA, Arnhem, 1992, blz. D1/75-D1/80.

J. Trienekens, R. Kusters, Computerbased support in software production environments, In: Kendall, K. (ed.), Proceedings IFIP 8.2 conference, Minneapolis, USA, 1992, Elsevier North-Holland, 1992.

Trienekens, J.J.M. en Kusters, R.J., Computer based support in software production environments, In: Leeuwen, J. van (ed), Proceedings Computing Sciences in the Netherlands, SION, 1991, pp. 570-584. 

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Knowledge Base Systems

Schuwer, R.V.; Kusters, R.J.: Application areas and added value of knowledge base systems. Information & Management, 24, pp. 83-92. I&T

R.J. Kusters, R.V. Schuwer An approach to integrate IS and KBS In: ), Proceedings First International Conference on Expert Systems, 1991, pp. 2470-2479, Orlando USA.

Schuwer, R.V. en Kusters, R.J., Toegevoegde waarde van kennissystemen, Informatie, vol. 32, pp. 1039-1046, december 1990.

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Various

Maxwell, K., Kusters, R.J., Veenendaal, E.P.W.M., and Cowderoy, A, Project control: The Human Factor, Proceedings of the combined 11th European Software Control and Metrics Conference and the 3rd SCOPE conference on Software Product Evaluation, Munich, D, April 18-20, Shaker Publishing, Maastricht, ISBN 90-423-0102-3, 2000, 503 pp.

Maxwell, K., Kusters, R.J., Controlling Software Projects: The Human Factor,  Accepted for publication in The International Journal of Software and Technology, to appear in october 2000.

Kusters, R.J., Cowderoy, A, Heemstra, F.J., and Veenendaal, E.P.W.M., Project control for Software quality, Proceedings of the combined 10th European Software Control and Metrics Conference and the 2nd SCOPE conference on Software Product Evaluation, Herstmonceux, UK, April 27-29, Shaker Publishing, Maastricht, ISBN 90-423-0075-2, 1999, 457 pp.

Kusters, R.J., Cowderoy, A., Heemstra, F.J., and Trienekens, J., Project control for 2000 and beyond, Proceedings of the combined 9th European Software Control and Metrics Conference and the 5th conference for the European Networks of Clubs for Reliability and Safety of Software, Rome, May 27-29, Shaker Publishing, Maastricht, ISBN 90-423-0038-8, 1998, pp. 337.

Spaandonk, K. van, Kusters, R.J. en Govers, C., Implementing a metric programme: reference strategies, In: Cowderoy, A. (ed.), Proceedings of the 7th European Software Control and Metrics Conference, CSR, London, 1996, pp. 29-38.

Kusters, R.J.; Heemstra, F.J.: Software maintenance: an approach towards control. Proceedings of the European Software Cost Measurement Conference 1994, 10 pp.

Frohlichs, G; Heemstra, F.J.; Kusters, R.J.: Metric make maintenance more manageable. Proceedings of the International Society of Parametric Analysts, 15th annual conference 1993, San Francisco, USA, 16 pp.

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